Manage Your Contact Center in the Cloud with TASKE

TASKE Contact® Announced For Amazon Connect During AWS re:Invent

Ottawa, Canada, 29 November 2021 - TASKE Technology, Inc., today announced a cloud version of TASKE Contact, its venerable analytical software. TASKE Contact has been the gold standard in enterprise contact center reporting for over 30 years, and now the same level of professional reporting and oversight can be implemented for contact center solutions hosted in the cloud.

TASKE Contact helps optimize your cloud-based contact center interactions, improves operational efficiency, and ensures the highest level of customer satisfaction. No network equipment installations or long-term contracts are required.

"TASKE Contact is a big step forward that contact center customers have been asking for in increasing numbers over the last two years", said Dennis Johns, TASKE Technology CEO. "With our ability to address cloud contact centers, beginning with Amazon Connect, we can now implement next generation AI capabilities like real-time sentiment analysis, agent chat bots and omni-channel support to enhance customer experience measurement beyond traditional KPIs."

TASKE supervises enterprise and cloud contact centers by providing a robust, user-friendly reporting and management oversight solution that streamlines operations and ensures you can deliver unparalleled customer communication services. The launch of TASKE Contact means that flexible, cost-effective cloud contact center management solutions can be deployed fast and without any up-front CapEx costs.

About TASKE Technology Inc.

Businesses rely on TASKE to oversee their call center activity in real-time and improve their customers’ experience. With over 7000 call center customers and more than three decades of experience, TASKE is the undisputed innovation leader in real-time reporting and management applications for contact centers of all sizes. TASKE supports multiple enterprise and cloud contact center platforms to improve customer satisfaction and increase operational efficiency. Find out how the new TASKE Contact can help you maximize the benefits of your cloud contact center by visiting us at www.taske.com.