Get Intelligent data for more effective contact centers

Stop guessing. See what's really going on.

A laptop showing the dashboard of TASKE Contact call center software that provides tracking, real-time reporting and analytics for Amazon Connect cloud contact centers
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Empower your team. Satisfy your customers.

Tools, reports, and alerts that set you up to be responsive and prepared.

Better experiences start with better information. Multiply your management capabilities with more than 150 report types, customizable dashboards, and real-time insights. From idle times to abandoned calls... see the most important data on your dashboard and customized reports.

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Real-Time Omnichannel Monitoring

See what's happening in real time — call volumes, wait times, agent activity, +. All via your customizable dashboard.

View real-time features
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Historic Analytics & Reporting

Instantly access and create historic reports on customer interactions, agent and contact center performance.

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Contact Flow Visualizer

Review customer interactions, including hold and transfer times — even filter contacts based on sentiment.

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Trusted by

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7,500+
customers
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15
countries
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500,000+
agents covered
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35
years in business

Features

Real-time, omni-channel monitoring

Monitor individual calls, agent performance, and whole center efficiency in real time. Identify troublesome calls fast. See how all your contact channels are performing in one place.

A desktop screen showing the customer experience journy reporting capabilities of TASKE Contact call center software that provides tracking, real-time reporting and analytics for Amazon Connect cloud contact centers
Screen showing a call center report from TASKE Contact call center software that provides tracking, real-time reporting and analytics for Amazon Connect cloud contact centers

Insight from the past, in the present, for the future

Equip your management with almost bottomless custom report options that let you investigate “what happened when” across all contact types.

Use the contact flow visualizer to see exactly how individual customer interactions are unfolding.

Take what you learn to improve operations, train new agents, and offer exceptional customer service.

Smooth Integrations

Get your team up and running at lightning speed using TASKE's integrations with major systems.

Questions?

Contact us at 1.877.778.2753 or

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Happy contact center agents answering your customer's calls quickly and efficiently thanks to TASKE Contact monitoring software

Transform your call center with TASKE

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