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TASKE Contact for Amazon Connect

Real-time Analytics and Reporting

Your customers don't or won't know you've moved your contact center to the cloud with Amazon Connect. And they don't care. All they care about is the experience they have on voice calls, live chats, and with chatbots. TASKE Contact helps you deliver the service they expect. The additon of TASKE Contact seamlessly integrates with Amazon Connect to deliver live views and historic reports on contact center performance via an intuitive dashboard and interface on the screens of your contact center managers and supervisors.

An iPad showing the dashboard of TASKE Contact call center software that provides tracking, real-time reporting and analytics for Amazon Connect cloud contact centers

Real-time Omnichannel Monitoring

See what's happening right now — call volumes, queues, wait times, agent activity, live chat and chatbot interactions — via TASKE Contact's customizable dashboard.

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A laptop showing the reports of TASKE Contact call center software that provides tracking, real-time reporting and analytics for Amazon Connect cloud contact centers

Historical Analytics & Reporting

Instantly access and create historic reports on customer interactions plus agent and contact center performance across voice, live chat and chatbot interactions by hour, day, week, month or year.

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An ipad showing a contact's flow through your call center using TASKE Contact call center software that provides tracking, real-time reporting and analytics for Amazon Connect cloud contact centers

Contact Flow Visualizer

This unique feature lets you review customer interactions through your contact center, including hold and transfer times — even filter contacts based on sentiment.

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Contact center agents using TASKE Contact call center software that provides tracking, real-time reporting and analytics for Amazon Connect cloud contact centers

Go back in time and Replay Events

TASKE Contact lets you rewind time to understand what happened when. Was there a group of agents on break when abandoned calls spiked this morning? With TASKE Contact, you'll know.

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A tablet showing TASKE Contact, software that provides real-time reporting and analytics of your contact center's chat bots by analyzing the words used by your customers in your Amazon Connect cloud contact center.

Lex bot Monitoring

Utilize Amazon Lex Bots to automate simple tasks with conversational AI. TASKE Contact gives you a snapshot of keywords being used, to help you understand and improve their performance.

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A happy customer review his reports from TASKE Contact call center software that provides tracking, real-time reporting and analytics for Amazon Connect cloud contact centers

7,000 customers Can't Be Wrong

TASKE Contact is the latest and most advanced version of a solution that has been powering contact centers around the world for over three decades.

About TASKE

TASKE Contact is available on:

TASKE Contact call center software that
provides tracking, real-time reporting and analytics
for Amazon Connect cloud contact centers is available in the AWS Marketplace
TASKE Technology is an AWS Select Tier Services partner of AWS
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