Your customers don't or won't know you've moved your contact center to the cloud with Amazon Connect Customer. And they don't care. All they care about is the experience they have on voice calls, live chats, and with chatbots. TASKE Contact helps you deliver the service they expect. The addition of TASKE Contact seamlessly integrates with Amazon Connect Customer to deliver live views and historic reports on contact center performance via an intuitive dashboard and interface on the screens of your contact center managers and supervisors.
A built-in AI assistant that delivers the right answers to your team, instantly and without disrupting the work in front of them.
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See what's happening right now — call volumes, queues, wait times, agent activity, live chat and chatbot interactions — via TASKE Contact's customizable dashboard.
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Instantly access and create historic reports on customer interactions plus agent and contact center performance across voice, live chat and chatbot interactions by hour, day, week, month or year.
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This unique feature lets you review customer interactions through your contact center, including hold and transfer times — even filter contacts based on sentiment.
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TASKE Contact lets you rewind time to understand what happened when. Was there a group of agents on break when abandoned calls spiked this morning? With TASKE Contact, you'll know.
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Utilize Amazon Lex Bots to automate simple tasks with conversational AI. TASKE Contact gives you a snapshot of keywords being used, to help you understand and improve their performance.
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TASKE Contact is the latest and most advanced version of a solution that has been powering contact centers around the world for over three decades.
About TASKEFill in this form or give the TASKE sales team a call at 1.877.778.2753
TASKE Contact for Amazon Connect Customer is available on:
1.877.778.2753
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