TASKE Support Knowledge Base
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The requirements for TASKE applications vary by the make of your telephone system and TASKE application.
Summary Introduced in version 2018.1 of TASKE, Desktop clients can be configured to no longer be required to update when the TASKE server is updated. Configuring the Upgrade Process Versions 2018.1 through 2019.3 For versions prior to 2021.1, in the Setups share for the Desktop installation there is a setup.ini file. This file contains two […]
Instructions for configuring Impact 360 to work with TASKE Contact
When using the TASKE/IEX integration, TASKE sends IEX the state of the agent. Some of these records have agent state of 0 which is an unknown state.
Missing resources cause statistics to be inaccurate
Automatically restart device monitors when telephone system ends a monitor.
Requirements for computers running Desktop
Automatically create exclusion rules for lists of resources.
SMS connection to the Communication Manager stops working.
Use Windows Task Scheduler to increase the frequency of Call XML exports.
Iwatsu ECS phone systems can only support one client connection at a time on port 5003 this results in a conflict when ICON Enterprise Services 5.0+ is being used.
You can reset the Not Ready state time to zero (00:00:00) in the Real-Time display when an agent changes Not Ready codes.
You can reset the AUX Work state time to zero (00:00:00) in the Real-Time display when an agent changes AUX WORK reason codes.
You can hide VDN extension types listed on the extension selection page when producing reports.
Instructions for showing a website as a component in TASKE DisplayCentral
Computer requirements for the server running TASKE.
Requirements for computers running DisplayCentral
Browsers that work with the latest TASKE release
Requirements specific to customers connecting to a Cisco UCCX telephone system
Requirements specific to customers connecting to an Avaya Communication Manager telephone system
Requirements specific to customers connecting to a Toshiba telephone system
Requirements specific to customers connecting to Iwatsu telephone systems
If you have very large PBX files, export call data to to multiple XML files instead of one XML file.
If the report selection page does not appear, increase the memory buffer used by Microsoft Internet Information Service (IIS) version 7 and higher.
You can change the timeout (by default, 30 seconds) that TASKE waits for the telephone system to return results for a request.
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