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TASKE Support Knowledge Base

Welcome to the TASKE Knowledge Base. Find answers and information about using TASKE products by searching our knowledge base articles.

Recent Articles

70048 : ‘The CM connection may have been lost.’ Message When Using Database Update Wizard

SMS connection to the Communication Manager stops working.

10208 : Increase the Frequency of Call XML Exports

Use Windows Task Scheduler to increase the frequency of Call XML exports.

30010 : Reset the Not Ready State Time

You can reset the Not Ready state time to zero (00:00:00) in the Real-Time display when an agent changes Not Ready codes.

70045 : Reset the AUX Work Time State Time

You can reset the AUX Work state time to zero (00:00:00) in the Real-Time display when an agent changes AUX WORK reason codes.

10203 : Showing a Website in TASKE DisplayCentral

Instructions for showing a website as a component in TASKE DisplayCentral

10202 : Adding SSL Support to the TASKE Widget Server

Instructions for using SSL with the TASKE Widget Server

10003 : TASKE Server Computer Requirements

Computer requirements for the server running TASKE.

10006 : TASKE DisplayCentral Requirements

Requirements for computers running DisplayCentral

10005 : Supported Web Browsers for TASKE Web Portal

Browsers that work with the latest TASKE release

30002 : Requirements for Cisco Unified Communications Manager Telephone Systems

Requirements specific to customers connecting to a Cisco UCCX telephone system

70004 : Requirements for Avaya Communication Manager Telephone Systems

Requirements specific to customers connecting to an Avaya Communication Manager telephone system

60002 : Requirements for Toshiba Strata and IPEdge Telephone Systems

Requirements specific to customers connecting to a Toshiba telephone system

40002 : Requirements for Iwatsu Telephone Systems

Requirements specific to customers connecting to Iwatsu telephone systems

10008 : TASKE Desktop Requirements

Requirements for computers running Desktop

10201 : Clear Browser Cache After Updating to 2016.4

Browser caching may interfere with the user experience for TASKE 2016.4.

10200 : Export TASKE Visualizer Call Data from Large PBX Files

If you have very large PBX files, export call data to to multiple XML files instead of one XML file.

70044 : Hide VDN Extension Types for Resource Selection

You can hide VDN extension types listed on the extension selection page when producing reports.

10199 : Increase the Memory Buffer Used by Microsoft Internet Information Service

If the report selection page does not appear, increase the memory buffer used by Microsoft Internet Information Service (IIS) version 7 and higher.

70043 : Change the TASKE Timeout for Requests for Resources in the Telephone System

You can change the timeout (by default, 30 seconds) that TASKE waits for the telephone system to return results for a request.

10198 : Real-Time Java Applets Appear to Not Load in Internet Explorer (Java 8 Update 60 and newer)

Java 8 Update 60 and newer cause Internet Explorer applets to load very slowly

10197 : Java Applets Do Not Work in Chrome

Real-time Java applets do not work with Chrome version 42 and newer

10196 : Real-Time Java Applets Do Not Load

Java applets occasionally fail to load, some, not necessarily all

10195 : Java Detection Failed: Java is either disabled or not present

Error stating Java detection has failed even though you have Java installed.

10194 : Upgrading to Java 7 Update 51

Upgrading to Java 7 Update 51 may cause TASKE applications to stop working as expected.

10193 : Change Time Options for Logged Out Agents in Real-Time

Change real-time to show time since log out instead of time stamp of when the agent logged out.

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