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TASKE Support Knowledge Base

Welcome to the TASKE Knowledge Base. Find answers and information about using TASKE products by searching our knowledge base articles.

Recent Articles

30011 : IEX Shows Incorrect Agent States

Issue When using the TASKE/IEX integration, TASKE sends IEX the state of the agent. Some of these records have agent state of 0 which is an unknown state. Reason Some versions of the Cisco UCCX send TASKE agent records in a different order. TASKE has optimized our real-time adherence to attempt to not send duplicate […]

70049 : Automatically Restart Device Monitors

Automatically restart device monitors when telephone system ends a monitor.

10209 : Exclude List of Resources from Database Wizard Updates

Automatically create exclusion rules for lists of resources.

70048 : ‘The CM connection may have been lost.’ Message When Using Database Update Wizard

SMS connection to the Communication Manager stops working.

10208 : Increase the Frequency of Call XML Exports

Use Windows Task Scheduler to increase the frequency of Call XML exports.

30010 : Reset the Not Ready State Time

You can reset the Not Ready state time to zero (00:00:00) in the Real-Time display when an agent changes Not Ready codes.

70045 : Reset the AUX Work Time State Time

You can reset the AUX Work state time to zero (00:00:00) in the Real-Time display when an agent changes AUX WORK reason codes.

10203 : Showing a Website in TASKE DisplayCentral

Instructions for showing a website as a component in TASKE DisplayCentral

10202 : Adding SSL Support to the TASKE Widget Server

Instructions for using SSL with the TASKE Widget Server

10003 : TASKE Server Computer Requirements

Computer requirements for the server running TASKE.

10006 : TASKE DisplayCentral Requirements

Requirements for computers running DisplayCentral

10005 : Supported Web Browsers for TASKE Web Portal

Browsers that work with the latest TASKE release

30002 : Requirements for Cisco Unified Communications Manager Telephone Systems

Requirements specific to customers connecting to a Cisco UCCX telephone system

70004 : Requirements for Avaya Communication Manager Telephone Systems

Requirements specific to customers connecting to an Avaya Communication Manager telephone system

60002 : Requirements for Toshiba Strata and IPEdge Telephone Systems

Requirements specific to customers connecting to a Toshiba telephone system

40002 : Requirements for Iwatsu Telephone Systems

Requirements specific to customers connecting to Iwatsu telephone systems

10008 : TASKE Desktop Requirements

Requirements for computers running Desktop

10201 : Clear Browser Cache After Updating to 2016.4

Browser caching may interfere with the user experience for TASKE 2016.4.

10200 : Export TASKE Visualizer Call Data from Large PBX Files

If you have very large PBX files, export call data to to multiple XML files instead of one XML file.

70044 : Hide VDN Extension Types for Resource Selection

You can hide VDN extension types listed on the extension selection page when producing reports.

10199 : Increase the Memory Buffer Used by Microsoft Internet Information Service

If the report selection page does not appear, increase the memory buffer used by Microsoft Internet Information Service (IIS) version 7 and higher.

70043 : Change the TASKE Timeout for Requests for Resources in the Telephone System

You can change the timeout (by default, 30 seconds) that TASKE waits for the telephone system to return results for a request.

10198 : Real-Time Java Applets Appear to Not Load in Internet Explorer (Java 8 Update 60 and newer)

Java 8 Update 60 and newer cause Internet Explorer applets to load very slowly

10197 : Java Applets Do Not Work in Chrome

Real-time Java applets do not work with Chrome version 42 and newer

10196 : Real-Time Java Applets Do Not Load

Java applets occasionally fail to load, some, not necessarily all

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