TASKE Contact for Avaya and Cisco contact centers

Right now, you should see what's happening.

Your contact center is an important part of your business. In many cases, customers' impressions of your business are formed solely based on their interaction with your agents.

As a total solution provider, TASKE is committed to providing contact center and other business managers with the information they need to enable them to optimize customer interactions, drive operational efficiency, facilitate innovation and curb customer frustration.

TASKE solutions are available on premise, or hosted in the cloud.

Laptop and iPad showing TASKE Contact call center software that provides tracking, real-time reporting and analytics for Avaya and Cisco contact centers

Real-Time Monitoring

  • Keep on top of what is going on in the contact center right now updated second-by-second
  • Review key performance statistics reflecting what has happened so far today
  • Track performance of your service level targets

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Laptop showing the Desktop feature of TASKE Contact call center software that provides tracking, real-time reporting and analytics for Avaya and Cisco contact centers

Desktop Dashboard

  • Employees can monitor real-time conditions on their own computers
  • Empower agents to make decisions based on current contact center conditions

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A happy call center worker being monitored by TASKE Contact call center software that provides tracking, real-time reporting and analytics for Avaya and Cisco contact centers

Replay Call Events

  • Up-to-the-second historical playback of contact center activity, anytime
  • Determine why specific events occurred

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Contact center supervisors reviewing the reports generated by TASKE Contact call center software that provides tracking, real-time reporting and analytics for Avaya and Cisco contact centers

Historical Reports

  • Historical reporting focused on call activity and forecasts using historical data
  • Enhance customer service and maintain service level targets
  • Report by day, week, month or year

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A happy call center worker being monitored by TASKE Contact call center software that provides tracking, real-time reporting and analytics for Avaya and Cisco contact centers

DisplayCentral

  • Display customized big-picture messaging to inform and motivate the call center to meet business goals
  • Communicate real-time metrics to the entire team at once

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A happy call center worker being monitored by TASKE Contact call center software that provides tracking, real-time reporting and analytics for Avaya and Cisco contact centers

Call Flow Visualizer

  • Cradle-to-grave analysis of call flow through the call center, including hold times and transfers
  • Perform complex call record searches with ease
  • Investigate calls to improve performance

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A confident supervisor who uses TASKE Contact call center software that provides tracking, real-time reporting and analytics for Avaya and Cisco contact centers

Call Recording

  • Record calls in real-time and listen to them later
  • Use for employee training and improving customer service

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TASKE is available on Avaya and Cisco telephone systems

TASKE is an Avaya DevConnect partner TASKE is a select developer partner of Cisco
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TASKE really has changed how we run our business. The information available from the TASKE products allows Seneca One to run in a more sophisticated manner.
Brian S., Seneca One
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