Contact Center Analytical Software Solutions for Contact Centers and Businesses by TASKE Technology

Right now, you should see what's happening.

Your contact center is an important part of your business. In many cases, customers' impressions of your business are formed solely based on their interaction with your agents.

As a total solution provider, TASKE is committed to providing contact center and other business managers with the information they need to enable them to optimize customer interactions, drive operational efficiency, facilitate innovation and curb customer frustration.

TASKE solutions are available on premise, or hosted in the cloud.

Laptop and iPad showing TASKE Contact call center software that provides tracking, real-time reporting and analytics for Avaya and Cisco contact centers

Real-Time Monitoring

Keep on top of what is going on in the contact center right now updated second-by-second
Review key performance statistics reflecting what has happened so far today
Track performance of your service level targets

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Laptop showing the Desktop feature of TASKE Contact call center software that provides tracking, real-time reporting and analytics for Avaya and Cisco contact centers

Desktop Dashboard

Employees can monitor real-time conditions on their own computers
Empower agents to make decisions based on current contact center conditions

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A happy call center worker being monitored by TASKE Contact call center software that provides tracking, real-time reporting and analytics for Avaya and Cisco contact centers

Replay Call Events

Up-to-the-second historical playback of contact center activity, anytime
Determine why specific events occurred

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Contact center supervisors reviewing the reports generated by TASKE Contact call center software that provides tracking, real-time reporting and analytics for Avaya and Cisco contact centers

Historical Reports

Historical reporting focused on call activity and forecasts using historical data
Enhance customer service and maintain service level targets
Report by day, week, month or year

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DisplayCentral

Display customized big-picture messaging to inform and motivate the call center to meet business goals
Communicate real-time metrics to the entire team at once

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Call Flow Visualizer

Cradle-to-grave analysis of call flow through the call center, including hold times and transfers
Perform complex call record searches with ease
Investigate calls to improve performance

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