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Contact Flow Visualizer

Visualization is a powerful tool and TASKE Contact makes the most of it for Amazon Connect Customer contact centers. This powerful search tool provides unmatched cradle-to-grave visualization and recording of any call or live chat — allowing you to improve operations and customer service.

Monitor How A Customer Was Served

TASKE Contact Visualizer lets you see exactly how any customer interaction unfolded:

  • how long did the customer wait before being served?
  • how many times was the customer transferred?
  • which agents interacted with the customer and for how long?
  • what was said by both the customer and agent on voice calls and chats?
  • who ended the call or live chat first?
An ipad showing a contact's flow through your call center using TASKE Contact call center software that provides tracking, real-time reporting and analytics for Amazon cloud contact centers

Train Agents and Handle Complaints

By providing a call display following every event in the lifecycle of a call or contact, TASKE Contact Visualizer can be used to train staff and to respond to complaints.

TASKE is available on Amazon, Avaya and Cisco telephone systems

TASKE Contact call center software that provides tracking, real-time reporting and analytics for Amazon cloud contact centers is available in the AWS Marketplace TASKE is an Avaya DevConnect partner TASKE is a select developer partner of Cisco

Not all products or features described are available for all telephone systems. For more information, please fill out the Request for Information form.

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