TASKE Contact Omnichannel Reporting for Amazon Connect Customer

Historic Omnichannel Analytics & Reporting

TASKE Contact's in-depth reporting revolutionizes the way Amazon Connect Customer contact center managers review performance data. It lets you access, view and share "what happened when" information instantly across all contact types. There's no more powerful planning tool for ensuring you have the right resources and people to deliver a positive customer experience.

150+ Report Types

TASKE Contact lets managers generate and review over 150 historic report templates to analyze all facets of their Amazon Connect Customer contact center performance, including agent performance and queue data down to 15-minute intervals.

see when agents logged in and how much time they spent idle versus delivering customer service and other tasks
summarize performance by day, week, month or year
identify high-performing agents and those who may require more training
analyze live chat and chatbot performance
analyze where calls are originating
review abandoned calls to determine staffing requirements
track performance against targets across a broad range of parameters

A laptop showing the reports of TASKE Contact call center software that provides tracking, real-time reporting and analytics for Amazon cloud contact centers

Planning and Forecasting

TASKE Contact historic reports help Amazon Connect Customer call center managers plan for the future by reviewing past performance. Reports can be shared online and via exports to common formats. Need a report type not included with TASKE? Our services team can create a custom solution for you.