TASKE Workforce Management Integrations

Accurately predict future staffing needs

Empowered to stay on top of changing contact center conditions.

TASKE offers integrations to leading workforce management (WFM) software vendors for the purpose of providing historical and real-time event data to their applications. Historical call detail information is used by the WFM application to generate call volume forecasts, and from those, determine the agent loading requirements and associated schedules.

• Make projections of future staffing requirements
• View and predict call volumes
• Be aware of precise call-handling times
• Forecast the call volume and number of agents required

It will also:

• Reduce staffing costs by making sure the right number of people are at any given shift
• Decrease turnover and improve morale by better projecting personnel requirements
• Improve customer satisfaction by decreasing average customer hold time
• Increase revenue from previously lost sales by reducing abandoned calls