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TASKE AI Assistant

What if finding a metric definition, summarizing a report, or searching for help anywhere in your contact center platform was as simple as having a conversation? TASKE AI makes it possible using natural language to handle tasks that traditionally required training and navigation.

Three Skills. One conversation.

TASKE AI is available across three core skill areas, each designed to eliminate friction and keep your team in flow.

Search

Precision answers, anywhere in the platform.

The Search skill retrieves precise information about any feature, section, metric, or on-screen element from anywhere in the application in seconds. Whether an agent needs a quick answer or a supervisor needs platform clarity under pressure, the AI agent delivers.

Metric Definition

No more guessing what abbreviations mean.

The Metric definition skill eliminates the guesswork behind abbreviations, column headings, and performance measures. Get plain-language definitions in context, keeping your team informed without pulling them out of their workflow.

Summarization

Complex metadata, made instantly clear.

The Summarization skill turns complex metadata into clear, concise summaries on demand. TASKE AI delivers a structured overview so supervisors and managers can orient quickly, communicate findings confidently, and make decisions faster.

TASKE AI

Your contact center assistant
How can I find information on abandoned callers?
Search
Navigate to Visualizer. From there use the Contact types section to filter for Abandoned contacts. Click "Apply" to generate abandoned callers list.
What's the difference between AHT and ACW?
Metric definition
AHT — Average Handle Time is the total time an agent spends on a contact from start to finish. ACW — After Call Work is the time spent on work-related tasks after the customer interaction ends.
How does the Agent Attribute Report help a supervisor?
Summarization
The Agent Attribute Report provides supervisors with critical insights into contact center performance through several key features:
  • Contact Classification — view contacts with specific attributes, including disposition codes that classify the reason for customer interactions.
  • Performance Evaluation — assess how agents manage different types of customer interactions and analyze associated contact attributes.
  • Sentiment Analysis — help supervisors understand the emotional tone of customer interactions and identify coaching opportunities.

Ready to enable TASKE AI?

The AI assistant is available now. Reach out to your TASKE account team to get it configured for your environment.

You're one step closer to unlocking the power of Amazon Connect Customer.

Fill in this form or give the TASKE sales team a call at 1.877.778.2753

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TASKE Contact for Amazon Connect Customer is available on:

TASKE Contact call center software that provides tracking, real-time reporting and analytics for Amazon cloud contact centers is available in the AWS Marketplace
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TASKE Technology is an AWS partner TASKE Technology has earned AWS Qualified Software status