Our Services

Implementation Made Easy

TASKE Technology's professional services can help you transition your traditional contact center to the cloud with Amazon Connect Customer and TASKE Contact.

We can help you find the right hardware, software and other infrastructure components according to your needs. Together we work through your requirements and prepare a Detailed Statement of Work (SOW) for the implementation of the TASKE solution. This includes a description of all provided and required hardware and software configurations plus descriptions of any additional custom work required by our team. Our team will demonstrate the key features of your system, and additionally, you will have the opportunity to observe and interact with installation personnel in order to get additional first-hand experience with the overall system.

Expert Training to Get You Up and Running

Our professional services team provides in-depth training in person or virtually to get your TASKE Cloud implementation working for you. We’ll also assign a TASKE Project Manager to ensure a smooth transition to TASKE Cloud.

As the years go on, we are available to continually instruct your team on the new features available.

System Health Check

Over time things can get messy... we all understand how that is. Sign up to get a Health Check of your contact center system.

Our professional services team will perform a comprehensive System Health Check and will adjust your system as needed to ensure it is configured for optimal performance. Training and other services can be added to this project to ensure all administrators and users are up to speed with the latest and greatest of your contact center software.

Analytics Services

Not every contact center is alike. We offer analytical services to help you make your TASKE solution fit your unique needs.

• Custom Reports - while the implementation already includes a number of reports, they don't always match perfectly everyone's business model. We can combine your business data with TASKE data to create your own measures of success or calculate new measures of service using your unique formulas. Design your reports to show only the data that is important to you and your business.
• Data Warehouse - TASKE collects detailed information on every call your business makes or receives. We can provide this information in a format that gives your team the ability to generate their own detailed reports, or we can create them for you.