{"id":48,"date":"2022-06-16T21:17:42","date_gmt":"2022-06-16T21:17:42","guid":{"rendered":"https:\/\/www.taske.com\/support\/knowledgebase\/?page_id=48"},"modified":"2024-10-28T15:22:45","modified_gmt":"2024-10-28T15:22:45","slug":"requirements-amazon","status":"publish","type":"page","link":"https:\/\/www.taske.com\/support\/knowledgebase\/requirements\/requirements-amazon\/","title":{"rendered":"Requirements for Amazon Connect"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Summary<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This article describes the requirements for a TASKE system running the latest publicly released version of TASKE Contact in conjunction with the <strong>Amazon Connect<\/strong> cloud call center service. If you have a different system, please refer to <a href=\"https:\/\/www.taske.com\/support\/knowledgebase\/requirements\/\" data-type=\"page\" data-id=\"19\">TASKE System Requirements<\/a> for the correct system requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note<\/strong>: Customers must accept the <a href=\"https:\/\/www.taske.com\/taske-contact-eula\" target=\"_blank\" rel=\"noreferrer noopener\">TASKE Contact EULA<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Amazon Web Services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following is a summary of the pieces that must be configured to use TASKE Contact with Amazon Connect. For more detailed information, please <a href=\"\/support\/contact.php\">contact TASKE support<\/a>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Data streaming enabled for the Amazon Connect instance<\/li>\n\n\n\n<li>Amazon Connect Flow Logs enabled<\/li>\n\n\n\n<li>CloudWatch Gog group for Connect flow logs<\/li>\n\n\n\n<li>5 Kinesis data streams configured to stream data from Amazon Connect to TASKE<\/li>\n\n\n\n<li>logging is enabled on all contact flows by using the <em>Set logging behavior<\/em> contact flow block<\/li>\n\n\n\n<li>contact ID is logged on all contact flows using the <em>Set contact attribute <\/em>contact flow block<\/li>\n\n\n\n<li>if using Lex bot analysis, enable <em>Conversation logs<\/em> in Lex<\/li>\n\n\n\n<li>an S3 bucket used for data backups<\/li>\n\n\n\n<li>5 DynamoDB tables used to store the TASKE server options<\/li>\n\n\n\n<li>a t3.xlarge EC2 Instance that will host the TASKE server application\n<ul class=\"wp-block-list\">\n<li>an SSL certificate that will be used to secure the TASKE Contact website<\/li>\n\n\n\n<li>AWS CLI installed on the EC2<\/li>\n\n\n\n<li>IIS installed on the EC2<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Client Applications<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The requirements for TASKE client applications are explained in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.taske.com\/support\/knowledgebase\/requirements\/supported-web-browsers\/\" data-type=\"page\" data-id=\"33\">Web Browser Requirements<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Summary This article describes the requirements for a TASKE system running the latest publicly released version of TASKE Contact in conjunction with the Amazon Connect cloud call center service. If you have a different system, please refer to TASKE System Requirements for the correct system requirements. Note: Customers must accept the TASKE Contact EULA. Amazon [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":19,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-48","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.taske.com\/support\/knowledgebase\/wp-json\/wp\/v2\/pages\/48","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.taske.com\/support\/knowledgebase\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.taske.com\/support\/knowledgebase\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.taske.com\/support\/knowledgebase\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.taske.com\/support\/knowledgebase\/wp-json\/wp\/v2\/comments?post=48"}],"version-history":[{"count":6,"href":"https:\/\/www.taske.com\/support\/knowledgebase\/wp-json\/wp\/v2\/pages\/48\/revisions"}],"predecessor-version":[{"id":382,"href":"https:\/\/www.taske.com\/support\/knowledgebase\/wp-json\/wp\/v2\/pages\/48\/revisions\/382"}],"up":[{"embeddable":true,"href":"https:\/\/www.taske.com\/support\/knowledgebase\/wp-json\/wp\/v2\/pages\/19"}],"wp:attachment":[{"href":"https:\/\/www.taske.com\/support\/knowledgebase\/wp-json\/wp\/v2\/media?parent=48"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}