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For Avaya & Cisco
Current Release
2026.07.1011 Update date: July 15, 2026
Fixes and feature enhancements:
- Updated to .NET 10
- Changed the application we use to install the software
- Updated open-source libraries and changed how they are maintained
- Updated the TASKE Widget service’s SSL
- Added a registry key to restrict Agent Group by Agent reports to the reporting start and end intervals to match Interval Agent reports
- Updated area code data
- Added more error codes to logs
- Fixed Database Synchronization logs to only keep most recent 10 log files
- Fixed an issue where COM (Component Object Model) component access would stop TASKE services
- Fixed an issue where Desktop threshold colors were not being set correctly
- Fixed an issue with DisplayCentral inverted color alarms were not displaying correctly
- Specific to Avaya Communication Manager:
- Added a retry for connecting to the Call Recording service
- Re-register when the Application Enablement Service (AES) reboots
- Added a timeout for recorders that are occupied for more than 24 hours
- Fixed an issue where call recording stopped when a supervisor who is service-observing the agent disconnects from the call
- Fixed an issue where Desktop was not showing the correct skills for an agent whose skills were recently changed
- Specific to Cisco Unified Contact Center Express:
- Fixed an issue where a queue call transferred out was being marked as a non-queue call transfer out
Mature Releases
2025.03.1097 Update date: January 27, 2026
Fixes and feature enhancements:
- Added dark mode and other themes to Desktop
- Upgraded the .NET version to 8.0.15
- Updated Desktop to bundle the Microsoft build of OpenJDK
- Increased the default timeout for Reports and Visualizer searches
- Changed the default to not delete user preferences when deleting agents to make migration to SSO easier
- Added the ability to suppress non-answering extensions from Visualizer details
- Fixed a scenario where an agent using a secondary line was being reported as a call dropped on hold
- Fixed an issue preventing a user from downloading all reports
- Fixed an issue causing recordings to get stuck in the temp directory
- Fixed an issue where making changes to a queue group causes agents to go unknown
- Specific to Avaya Communication Manager:
- Added registry keys for SMS retry attempts
- Fixed an issue where if the Database Synchronization failed, you had to go through all resource types to exit
- Fixed an issue where VDN group permissions did not appear to be persisting
- Fixed an issue where the count of extensions being monitored was incorrect in the Administration Console
- Fixed an issue where the Database Synchronization failed due to an encrypted SMTP password
- Fixed issues where calls were not being recorded
- Specific to Cisco Unified Contact Center Express:
- Fixed an issue that caused a call to get stuck in the Queue real-time view
2024.08.1091.0 Update date: January 23, 2025
Fixes and feature enhancements:
- Upgraded to Open SSL v3
- Upgraded to .NET 8
- Added a broadcast message of an updated DisplayCentral layout on save
- Changed Database Update wizard to permit apostrophes in resource names
- Updated the user list in the Administration Console to recognize changes to a user’s username for SSO users
- Updated the pre-mailer for CSS formatted emailed reports
- Fixed an issue with the Database Update wizard would not remove excluded resources
- Fixed an issue where archived sites were not available via the ODBC driver
- Fixed an issue where restricted users could not access archived sites
- Fixed an issue where agents were getting stuck in the wrong state
- Fixed an issue where transfers to external phone numbers were formatting the destination as an extension instead of a phone number
- Fixed an issue where making changes to Agent and Queue groups caused agents to show as Unknown in real-time
- Specific to Avaya Communication Manager:
- Added the ability to clone a user’s skill assignments to another agent
- Added an extension type override to the Database Update wizard to support adding recording stations
- Added the ability to bulk edit Extensions to set the device password
- Fixed an issue with the Database Update wizard where it would incorrectly remove device monitors
- Fixed an issue where user resource permissions were not functioning for VDN groups
- Fixed an issue where non-ACD hunt groups with blank access codes were not imported correctly
- Specific to Cisco Unified Contact Center Express
- Added the dequeue event to Visualizer
2023.1.2084.0 Update date: May 31, 2024
Feature enhancements:
- Added filter in Visualizer for which extension answered a call
- Upgraded to .NET 6
- Updated the HTML email styling engine
- Added option for email notification on successful and unsuccessful Database synchronizations
- Changed the Desktop alert box to stack alerts together instead of showing separate boxes
- Added long and short abandons to Desktop statistics
- Added option in Desktop for rules to trigger on statistics exceeding given thresholds on sign in
- Added resource names as options for Desktop rule messages
- Fixed an issue where an agent remains in an inaccurate state when they log out
- Fixed an issue where apostrophes were stripped from agent names when synchronizing the database
- Fixed an issue where DisplayCentral layouts were not updating with changes
- Fixed an issue where Visualizer was not honoring a user’s resource access restrictions
- Fixed an issue where restricted users were prevented from reporting on archived sites
- Added Disconnect option to the TASKE Web Portal to release the TASKE license used by SSO user
- Added links in Essential to client setups
- Fixed an issue when upgrading a database that included non-English characters
- Fixed issues where Database synchronization would allow you to exceed your license
- Fixed various issues where upgrading a database from pre-2021.1 version caused issues with user permissions
- Fixed an issue where edits to an Active Directory user were lost after subsequent synchronization with the Active Directory
- Fixed an issue where capitals in the Active Directory user name would not allow the user to sign in
- Fixed an issue where moving a user from one Active Directory group to another was not picked up by TASKE
- Specific to Avaya Telephone Systems
- Added the ability to limit which users have access to listen to call recordings
- Specific to Cisco Telephone Systems
- Fixed an issue where calls that go over midnight don’t appear in reports
- Fixed issues where features not applicable to Cisco were included in the Administration Console
Retired
All prior versions are retired.
If you are a customer who is still current with a Total Care agreement, you may contact our technical support team, who may be able to render assistance subject to the availability of trained personnel and resources.
If you want to renew your agreement or purchase a different license, perhaps a subscription to TASKE, please contact our Sales Department.