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TASKE Support Knowledge Base

Software Update Release Information

Version number information

Current Release

2018.2.1037.0  Release Date: August 31, 2018

Feature Enhancements:

  • Report resource selection includes searching and sorting
  • Added a table view to real-time which shows agents and their states in a list type format
  • Abandon Rate statistic added to real-time and review
  • User password security enhancements – ability specify length and required characters, users cannot reuse old passwords
  • User accounts may be suspended, and ability to automatically suspend after multiple failed access attempts
  • Desktop upgrades after this version will be optional
  • Added more options to the user creation tool including importing a list of user’s names
  • Visualizer will not time out when running long queries
  • Alarm sounds added to webSign
  • Specific to Avaya Telephone Systems
    • Added ability to use an unrestricted CTI User for data collection
    • Added ability to only start device monitor when an agent is logged in
    • Visualizer
      • Added filter for calls with recordings
      • Calls with recordings have indicator in result list
    • Call Recording
      • Ability to listen to an in progress call
      • Ability to pause and resume recording for PCI compliance
  • Specific to Cisco Telephone Systems
    • Option to have agent time in state reset when their Not Ready reason code changes

Mature Releases

2017.4.1043.0   Release Date: December 14, 2017

Feature Enhancements:

  • Added ACD Hold information to real-time in Desktop and Web Portal
  • Added new rules to Desktop
    • Time in state – i.e. if an agent puts a call on hold longer than x seconds
    • Multiple performance indicators exceed thresholds – i.e. when both calls waiting is larger than x and expected wait time is over x seconds
  • Ability to set favorites in real-time
  • Updated graphs to more dynamic visual presentation
  • Added searching and sorting capabilities to all resource lists in Desktop and Web Portal
  • Improved loading speed for large sites
  • Improved layout for small screens (i.e. tablets)
  • HTML emails will show same formatting (styles) as Web Portal
  • Improved Desktop loading speed for large sites
  • Added link to view contents of a report template
  • Added ability to edit a report template from within the report viewer
  • Added queue information to Visualizer call details ringing event
  • Added SSL support to all WebSocket widgets
  • Added ability to set height of elements on Home page
  • Added support for 64-bit JRE for Desktop
  • Ability to resize and maintain all column widths in Desktop
  • Administrator will remember size and location
  • Updated DisplayCentral to use IE 10 emulation for displaying webpages
  • Essential made HTML5 compatible – Java Applets replaced with WebSocket widgets in Essential
  • Chat removed from Essential
  • Specific to Avaya Telephone Systems
    • Integration of Essential with TASKE Recording
    • Additional filtering options based on caller ANI, destination queue and agent for selecting calls to record
    • Call recordings now stored in more compact MP3 format
    • Added ability to group by AUX reason code in real-time

2016.4.1037.0   Release Date: November 15, 2016

Feature Enhancements:

  • HTML5 compatible – Java Applets replaced with WebSocket widgets
  • Chat removed from all applications
  • All reports in a template can be downloaded together in zip format
  • A link to a Visualizer Call Detail view can be emailed to another TASKE user
  • Additional display options for performance indicators in the webSign, real-time and review areas
  • Specific to Avaya Telephone Systems
    • Integration with TASKE Recording
    • Bulk add and remove of agents to skills using Agent Skill Management
    • Automatically start monitors on devices added to the SDB via Database Synchronize Wizard

8.9.3471.0   Release Date: November 23, 2015

Feature Enhancements:

  • Enhanced the email server settings, including adding SSL & TLS support and increasing field sizes
  • Added the ability to use a shared default Desktop profile location
  • Added short & long abandon statistics to DisplayCentral
  • Changed the ASF% calculation so Reports and Real-Time are consistent
  • Added alternating row colors to Report configuration
  • Specific to Avaya Telephone Systems
    • Added ability to hide VDNs from Reports and Visualizer resource selection
    • Calls being monitored show as such in real-time
    • Added an option to reset AUX work state timer on changing reason code
  • Specific to Toshiba Telephone Systems
    • Added to Visualizer call detail information showing which party hung up first
    • Multiple callback scenarios now correctly show call result of answered

8.9.3427.0   Release Date: April 24, 2015

Feature Enhancements:

  • Reports can be scheduled for the current day and up to once every hour
  • Java is only required for real-time; reports and visualizer can function without
  • PDF generation has been enhanced to compress files and work with newer Adobe Reader version
  • An ACD Replay client is now available on the server
  • Specific to Avaya Telephone Systems
    • Added ability to use a secondary AES CTI-link for fail-over support

8.9.3367.0   Release Date: July 30, 2014

Feature Enhancements:

  • Updated the PDF generation library: it now generates compressed files and the PDFs will render correctly in newer versions of Adobe Reader
  • Support for enhanced security features introduced in Java 7
  • Web portal enhanced to only require Java for real-time displays
  • Administrators can choose whether users see logged out agents in real-time with a time stamp or duration since log out
  • Added Queue and Agent columns to printed Visualizer search results page
  • Added an option to color the background color or the text color in agent displays on DisplayCentral
  • Desktop
    • Improved rule handling for performing an action when a call is answered
    • Added more properties to the list of dynamic property fields available to actions
    • Added ability to sort Queue tab by statistic (i.e. you can now sort your queue list such that the queue with the most abandoned calls is listed first)
  • ODBC
    • Previous day summary data now auto-generated at end of day
    • Added Average Handle Time for Agents to ODBC driver tables
  • Specific to Avaya Telephone Systems
    • Added EAS setting in TASKE to poll an agent only once for their state
    • Enhancement to the Database Update Wizard to read resources directly from the telephone system and automatically manage their import into TASKE Administrator
    • Improved extraction of UCID for systems using private data version 8 or 9
    • Agent Skill Management
      • Users of Business Advocate can set a reserve level when changing an agent’s skills
      • Logging was enhanced to show more detail about the changes made by supervisors to agent skills
      • Added support for automatic agent skill changes introduced in Communication Manager 6.3
  • Specific to Cisco Telephone Systems
    • Increased extension ID maximum digits allowed to 24

8.9.3283.0   Release Date: September 19, 2013

Feature Enhancements:

  • Support for enhanced security features introduced in Java 7
  • Administrator
    • sorts resources alphanumerically
    • logs failed login attempts
    • exports user list
    • Includes IVR ports as an extension type
  • Reports calculates the Trunks Busy Sec statistic based on all trunks in a group instead of only trunks with activity, if a user-configured option is set in the registry
  • Desktop
    • Configuration files can reside outside the user’s home directory (for example, on a network share).
    • Rules can be defined for codes associated with the Auxiliary Work Time state.
  • Specific to Toshiba Telephone Systems
    • Visualizer allows searches on more than one account code.
    • Calls on hold that ring back no longer show the agent in the Ringing state indefinitely.
    • ACD call backs no longer appear in the real-time Calls Waiting display through to call completion (for example, until the agent hangs up).