Version number information

Current Release

2019.3.1159.0 Release Date: October 8, 2020

Feature Enhancements:

• Fixed an issue where DB Update Wizard could add more resources than licensed for.
• Added the ability to run DB Update Wizard from Scheduled Tasks.
• Fixed an issue where deleted resources were not removed from a user’s resource access control list
• Improved SMTP logging messages and increased default email size limit to 25MB
• Changed Desktop so that it does not open on a display which is no longer present
• Enhanced Database Update Wizard’s rules to set more dynamic conditions for which resources are pulled into TASKE from the telephone system
• Added Agent re-queue information to real-time, review and agent reports
• Added Hold drop information to Agent group by Agent report
• Added charts to emailed and PDF reports
• Improved the appearance of wide reports when exported to PDF
• Desktop user profiles are now stored on the server
• Changed default installation directory to comply with Microsoft Known Folders
• Changed the TASKE Information Server to run as a Windows service
• Improved the speed of Visualizer search queries
• Enhanced the options for administrators to configure when report summaries will be generated
• Added the ability to customize the service level calculations of TSF and ASF
• Added an Agent Group view to real-time
• Added a Visualizer filter to find calls that were queued for a specified length of time
• Fixed an issue where an outstanding Report or Visualizer request would cause the Web Portal to become unresponsive
• Specific to Avaya Telephone Systems
  • Added ability to the Database Update wizard to support non-EAS environments.
  • Call recording is now a .NET application
  • Call recording allows co-existence of single-step and service observe recording methods
  • Call recording rules enhanced to allow more conditions
  • Added check for maximum TSAPI licenses to use by TASKE
  • Added support for VDN return destination reporting
• Specific to Cisco Telephone Systems
  • Changed Database Update Wizard application to allow @ in an Agent ID.
  • Added a database update wizard with the ability to automatically trigger an update when changes are made in the UCCX

Mature Releases

2018.2.1037.0  Release Date: August 31, 2018

Feature Enhancements:

• Report resource selection includes searching and sorting
• Added a table view to real-time which shows agents and their states in a list type format
• Abandon Rate statistic added to real-time and review
• User password security enhancements – ability specify the length and required characters, users cannot reuse old passwords
• User accounts may be suspended, and the ability to automatically suspend after multiple failed access attempts
• Desktop upgrades after this version will be optional
• Added more options to the user creation tool including importing a list of user’s names
• Visualizer will not time out when running long queries
• Alarm sounds added to webSign
• Specific to Avaya Telephone Systems
  • Added ability to use an unrestricted CTI User for data collection
  • Added ability to only start device monitor when an agent is logged in
  • Visualizer
    • Added filter for calls with recordings
    • Calls with recordings have an indicator in the result list
  • Call Recording
    • Ability to listen to an in-progress call
    • Ability to pause and resume recording for PCI compliance
• Specific to Cisco Telephone Systems
  • Option to have agent time in state reset when their Not Ready reason code changes

2017.4.1043.0   Release Date: December 14, 2017

Feature Enhancements:

• Added ACD Hold information to real-time in Desktop and Web Portal
• Added new rules to Desktop
  • Time in state – i.e. if an agent puts a call on hold longer than x seconds
  • Multiple performance indicators exceed thresholds – i.e. when both calls waiting is larger than x and expected wait time is over x seconds
• Ability to set favorites in real-time
• Updated graphs to more dynamic visual presentation
• Added searching and sorting capabilities to all resource lists in Desktop and Web Portal
• Improved loading speed for large sites
• Improved layout for small screens (i.e. tablets)
• HTML emails will show same formatting (styles) as Web Portal
• Improved Desktop loading speed for large sites
• Added link to view contents of a report template
• Added ability to edit a report template from within the report viewer
• Added queue information to Visualizer call details ringing event
• Added SSL support to all WebSocket widgets
• Added ability to set height of elements on Home page
• Added support for 64-bit JRE for Desktop
• Ability to resize and maintain all column widths in Desktop
• Administrator will remember size and location
• Updated DisplayCentral to use IE 10 emulation for displaying webpages
• Essential made HTML5 compatible – Java Applets replaced with WebSocket widgets in Essential
• Chat removed from Essential
• Specific to Avaya Telephone Systems
  • Integration of Essential with TASKE Recording
  • Additional filtering options based on caller ANI, destination queue and agent for selecting calls to record
  • Call recordings now stored in more compact MP3 format
  • Added the ability to group by AUX reason code in real-time

2016.4.1037.0   Release Date: November 15, 2016

Feature Enhancements:

• HTML5 compatible – Java Applets replaced with WebSocket widgets
• Chat removed from all applications
• All reports in a template can be downloaded together in zip format
• A link to a Visualizer Call Detail view can be emailed to another TASKE user
• Additional display options for performance indicators in the webSign, real-time and review areas
• Specific to Avaya Telephone Systems
  • Integration with TASKE Recording
  • Bulk add and remove of agents to skills using Agent Skill Management
  • Automatically start monitors on devices added to the SDB via Database Synchronize Wizard

8.9.3471.0   Release Date: November 23, 2015

Feature Enhancements:

• Enhanced the email server settings, including adding SSL & TLS support and increasing field sizes
• Added the ability to use a shared default Desktop profile location
• Added short & long abandon statistics to DisplayCentral
• Changed the ASF% calculation so Reports and Real-Time are consistent
• Added alternating row colors to Report configuration
• Specific to Avaya Telephone Systems
  • Added ability to hide VDNs from Reports and Visualizer resource selection
  • Calls being monitored show as such in real-time
  • Added an option to reset AUX work state timer on changing reason code
• Specific to Toshiba Telephone Systems
  • Added to Visualizer call detail information showing which party hung up first
  • Multiple callback scenarios now correctly show call result of answered