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TASKE Support Knowledge Base

Software Update Release Information

Version number information

Current Release

2021.1.1217.0 Update Date: August 21, 2021

Feature Enhancements:

  • Web-based Administration capabilities
  • Optional Active Directory integration enables users in TASKE active directory groups the ability to single-sign-on to TASKE web applications and Desktop
  • Added the ability in Visualizer to search for calls that start with, end with or contain a particular number pattern
  • Range reports no longer require database ranges to be configured, instead users can dynamically enter their desired range at run-time
  • Desktop upgrade and skill change options can be configured using Administration Console
  • Expanded the types of agent states being sent to Impact 360 workforce management integration

Mature Releases

2019.3.1191.0 Update Date: February 8, 2021

Feature Enhancements:

  • Chrome version 88 introduced a throttling management feature that caused our real-time views to disconnect
  • Expanded the types of agent states being sent to Impact 360 workforce management integration
  • Changed the default delay to 0 minutes for Impact 360 workforce management integration
  • Handled a scenario where an after-call survey can artificially inflate queue offered call counts
  • Added SFTP support to IEX workforce management adapter
  • Added enhancement to IEX workforce management adapter to choose when to send agent state
  • Changed Desktop so that the User is given access to the entered Workstation ID when Access Control is enabled
  • Fixed an issue where DB Update Wizard could add more resources than licensed for
  • Added the ability to run DB Update Wizard from Scheduled Tasks
  • Fixed an issue where deleted resources were not removed from a user’s resource access control list
  • Improved SMTP logging messages and increased default email size limit to 25MB
  • Changed Desktop so that it does not open on a display that is no longer present
  • Enhanced Database Update Wizard’s rules to set more dynamic conditions for which resources are pulled into TASKE from the telephone system
  • Added Agent re-queue information to real-time, review and agent reports
  • Added Hold drop information to Agent group by Agent report
  • Added charts to emailed and PDF reports
  • Improved the appearance of reports when exported to PDF
  • Desktop user profiles are now stored on the server
  • Changed default installation directory to comply with Microsoft Known Folders
  • Changed the TASKE Information Server to run as a Windows service
  • Improved the speed of Visualizer search queries
  • Enhanced the options for administrators to configure when report summaries will be generated
  • Added the ability to customize the service level calculations of TSF and ASF
  • Added an Agent Group view to real-time
  • Added a Visualizer filter to find calls that were queued for a specified length of time
  • Fixed an issue where an outstanding Report or Visualizer request would cause the Web Portal to become unresponsive
  • Specific to Avaya Telephone Systems
    • AES 8.1.3 changed how monitors are sent, so we have added a registry key to control if we request a monitor when the UCID is identical
    • Fixed an issue where attempting to open a UDP client connection would cause Call Recording to crash
    • Added Call Recording configuration files to the Support Package
    • Fixed an issue where a recorded call did not always present a Desktop user with a mute button
    • Fixed an issue where Call Recording recorder devices were not being consistently deallocated upon call completion
    • Fixed inconsistent ACD and Answered counts between previous versions of Queue Reports and Agent Group by Queue Reports
    • Fixed calls in which Single Step Recorders were staying on the call after a conference or transfer
    • Added ability to the Database Update wizard to support non-EAS environments
    • Call recording is now a .NET application
    • Call recording allows the co-existence of single-step and service observe recording methods
    • Call recording rules enhanced to allow more conditions
    • Added check for maximum TSAPI licenses to use by TASKE
    • Added support for VDN return destination reporting
  • Specific to Cisco Telephone Systems
    • Changed Database Update Wizard application to allow @ in an Agent ID.
    • Added a database update wizard with the ability to automatically trigger an update when changes are made in the UCCX

2018.2.1037.0  Release Date: October 24, 2018

Feature Enhancements:

  • Report resource selection includes searching and sorting
  • Added a table view to real-time which shows agents and their states in a list type format
  • Abandon Rate statistic added to real-time and review
  • User password security enhancements – ability specify the length and required characters, users cannot reuse old passwords
  • User accounts may be suspended, and the ability to automatically suspend after multiple failed access attempts
  • Desktop upgrades after this version will be optional
  • Added more options to the user creation tool including importing a list of user’s names
  • Visualizer will not time out when running long queries
  • Alarm sounds added to webSign
  • Specific to Avaya Telephone Systems
    • Added ability to use an unrestricted CTI User for data collection
    • Added ability to only start device monitor when an agent is logged in
    • Visualizer
      • Added filter for calls with recordings
      • Calls with recordings have an indicator in the result list
    • Call Recording
      • Ability to listen to an in-progress call
      • Ability to pause and resume recording for PCI compliance
  • Specific to Cisco Telephone Systems
    • Option to have agent time in state reset when their Not Ready reason code changes