Software Update Release Information
Current Release
2019.1.1017.0 Release Date: February 26, 2019
Feature Enhancements:
- Changed the TASKE Information Server to run as a Windows service
- Improved the speed of Visualizer search queries
- Enhanced the options for administrators to configure when report summaries will be generated
- Added the ability to customize the service level calculations of TSF and ASF
- Added an Agent Group view to real-time
- Added a Visualizer filter to find calls that were queued for a specified length of time
- Fixed an issue where an outstanding Report or Visualizer request would cause the Web Portal to become unresponsive
- Specific to Cisco Telephone Systems
- Added a database update wizard with the ability to automatically trigger an update when changes are made in the UCCX
2018.2.1037.0 Release Date: August 31, 2018
Feature Enhancements:
- Report resource selection includes searching and sorting
- Added a table view to real-time which shows agents and their states in a list type format
- Abandon Rate statistic added to real-time and review
- User password security enhancements – ability specify length and required characters, users cannot reuse old passwords
- User accounts may be suspended, and ability to automatically suspend after multiple failed access attempts
- Desktop upgrades after this version will be optional
- Added more options to the user creation tool including importing a list of user’s names
- Visualizer will not time out when running long queries
- Alarm sounds added to webSign
- Specific to Avaya Telephone Systems
- Added ability to use an unrestricted CTI User for data collection
- Added ability to only start device monitor when an agent is logged in
- Visualizer
- Added filter for calls with recordings
- Calls with recordings have indicator in result list
- Call Recording
- Ability to listen to an in progress call
- Ability to pause and resume recording for PCI compliance
- Specific to Cisco Telephone Systems
- Option to have agent time in state reset when their Not Ready reason code changes
Mature Releases
2017.4.1043.0 Release Date: December 14, 2017
Feature Enhancements:
- Added ACD Hold information to real-time in Desktop and Web Portal
- Added new rules to Desktop
- Time in state – i.e. if an agent puts a call on hold longer than x seconds
- Multiple performance indicators exceed thresholds – i.e. when both calls waiting is larger than x and expected wait time is over x seconds
- Ability to set favorites in real-time
- Updated graphs to more dynamic visual presentation
- Added searching and sorting capabilities to all resource lists in Desktop and Web Portal
- Improved loading speed for large sites
- Improved layout for small screens (i.e. tablets)
- HTML emails will show same formatting (styles) as Web Portal
- Improved Desktop loading speed for large sites
- Added link to view contents of a report template
- Added ability to edit a report template from within the report viewer
- Added queue information to Visualizer call details ringing event
- Added SSL support to all WebSocket widgets
- Added ability to set height of elements on Home page
- Added support for 64-bit JRE for Desktop
- Ability to resize and maintain all column widths in Desktop
- Administrator will remember size and location
- Updated DisplayCentral to use IE 10 emulation for displaying webpages
- Essential made HTML5 compatible – Java Applets replaced with WebSocket widgets in Essential
- Chat removed from Essential
- Specific to Avaya Telephone Systems
- Integration of Essential with TASKE Recording
- Additional filtering options based on caller ANI, destination queue and agent for selecting calls to record
- Call recordings now stored in more compact MP3 format
- Added ability to group by AUX reason code in real-time
2016.4.1037.0 Release Date: November 15, 2016
Feature Enhancements:
- HTML5 compatible – Java Applets replaced with WebSocket widgets
- Chat removed from all applications
- All reports in a template can be downloaded together in zip format
- A link to a Visualizer Call Detail view can be emailed to another TASKE user
- Additional display options for performance indicators in the webSign, real-time and review areas
- Specific to Avaya Telephone Systems
- Integration with TASKE Recording
- Bulk add and remove of agents to skills using Agent Skill Management
- Automatically start monitors on devices added to the SDB via Database Synchronize Wizard
8.9.3471.0 Release Date: November 23, 2015
Feature Enhancements:
- Enhanced the email server settings, including adding SSL & TLS support and increasing field sizes
- Added the ability to use a shared default Desktop profile location
- Added short & long abandon statistics to DisplayCentral
- Changed the ASF% calculation so Reports and Real-Time are consistent
- Added alternating row colors to Report configuration
- Specific to Avaya Telephone Systems
- Added ability to hide VDNs from Reports and Visualizer resource selection
- Calls being monitored show as such in real-time
- Added an option to reset AUX work state timer on changing reason code
- Specific to Toshiba Telephone Systems
- Added to Visualizer call detail information showing which party hung up first
- Multiple callback scenarios now correctly show call result of answered
8.9.3427.0 Release Date: April 24, 2015
Feature Enhancements:
- Reports can be scheduled for the current day and up to once every hour
- Java is only required for real-time; reports and visualizer can function without
- PDF generation has been enhanced to compress files and work with newer Adobe Reader version
- An ACD Replay client is now available on the server
- Specific to Avaya Telephone Systems
- Added ability to use a secondary AES CTI-link for fail-over support
8.9.3367.0 Release Date: July 30, 2014
Feature Enhancements:
- Updated the PDF generation library: it now generates compressed files and the PDFs will render correctly in newer versions of Adobe Reader
- Support for enhanced security features introduced in Java 7
- Web portal enhanced to only require Java for real-time displays
- Administrators can choose whether users see logged out agents in real-time with a time stamp or duration since log out
- Added Queue and Agent columns to printed Visualizer search results page
- Added an option to color the background color or the text color in agent displays on DisplayCentral
- Desktop
- Improved rule handling for performing an action when a call is answered
- Added more properties to the list of dynamic property fields available to actions
- Added ability to sort Queue tab by statistic (i.e. you can now sort your queue list such that the queue with the most abandoned calls is listed first)
- ODBC
- Previous day summary data now auto-generated at end of day
- Added Average Handle Time for Agents to ODBC driver tables
- Specific to Avaya Telephone Systems
- Added EAS setting in TASKE to poll an agent only once for their state
- Enhancement to the Database Update Wizard to read resources directly from the telephone system and automatically manage their import into TASKE Administrator
- Improved extraction of UCID for systems using private data version 8 or 9
- Agent Skill Management
- Users of Business Advocate can set a reserve level when changing an agent’s skills
- Logging was enhanced to show more detail about the changes made by supervisors to agent skills
- Added support for automatic agent skill changes introduced in Communication Manager 6.3
- Specific to Cisco Telephone Systems
- Increased extension ID maximum digits allowed to 24
8.9.3283.0 Release Date: September 19, 2013
Feature Enhancements:
- Support for enhanced security features introduced in Java 7
- Administrator
- sorts resources alphanumerically
- logs failed login attempts
- exports user list
- Includes IVR ports as an extension type
- Reports calculates the Trunks Busy Sec statistic based on all trunks in a group instead of only trunks with activity, if a user-configured option is set in the registry
- Desktop
- Configuration files can reside outside the user’s home directory (for example, on a network share).
- Rules can be defined for codes associated with the Auxiliary Work Time state.
- Specific to Toshiba Telephone Systems
- Visualizer allows searches on more than one account code.
- Calls on hold that ring back no longer show the agent in the Ringing state indefinitely.
- ACD call backs no longer appear in the real-time Calls Waiting display through to call completion (for example, until the agent hangs up).
