Software Update Release Information
Current Release
2021.1.1217.0 Update Date: August 21, 2021
Feature Enhancements:
- Web-based Administration capabilities
- Optional Active Directory integration enables users in TASKE active directory groups the ability to single-sign-on to TASKE web applications and Desktop
- Added the ability in Visualizer to search for calls that start with, end with or contain a particular number pattern
- Range reports no longer require database ranges to be configured, instead users can dynamically enter their desired range at run-time
- Desktop upgrade and skill change options can be configured using Administration Console
- Expanded the types of agent states being sent to Impact 360 workforce management integration
Mature Releases
2019.3.1191.0 Update Date: February 8, 2021
Feature Enhancements:
- Chrome version 88 introduced a throttling management feature that caused our real-time views to disconnect
- Expanded the types of agent states being sent to Impact 360 workforce management integration
- Changed the default delay to 0 minutes for Impact 360 workforce management integration
- Handled a scenario where an after-call survey can artificially inflate queue offered call counts
- Added SFTP support to IEX workforce management adapter
- Added enhancement to IEX workforce management adapter to choose when to send agent state
- Changed Desktop so that the User is given access to the entered Workstation ID when Access Control is enabled
- Fixed an issue where DB Update Wizard could add more resources than licensed for
- Added the ability to run DB Update Wizard from Scheduled Tasks
- Fixed an issue where deleted resources were not removed from a user’s resource access control list
- Improved SMTP logging messages and increased default email size limit to 25MB
- Changed Desktop so that it does not open on a display that is no longer present
- Enhanced Database Update Wizard’s rules to set more dynamic conditions for which resources are pulled into TASKE from the telephone system
- Added Agent re-queue information to real-time, review and agent reports
- Added Hold drop information to Agent group by Agent report
- Added charts to emailed and PDF reports
- Improved the appearance of reports when exported to PDF
- Desktop user profiles are now stored on the server
- Changed default installation directory to comply with Microsoft Known Folders
- Changed the TASKE Information Server to run as a Windows service
- Improved the speed of Visualizer search queries
- Enhanced the options for administrators to configure when report summaries will be generated
- Added the ability to customize the service level calculations of TSF and ASF
- Added an Agent Group view to real-time
- Added a Visualizer filter to find calls that were queued for a specified length of time
- Fixed an issue where an outstanding Report or Visualizer request would cause the Web Portal to become unresponsive
- Specific to Avaya Telephone Systems
- AES 8.1.3 changed how monitors are sent, so we have added a registry key to control if we request a monitor when the UCID is identical
- Fixed an issue where attempting to open a UDP client connection would cause Call Recording to crash
- Added Call Recording configuration files to the Support Package
- Fixed an issue where a recorded call did not always present a Desktop user with a mute button
- Fixed an issue where Call Recording recorder devices were not being consistently deallocated upon call completion
- Fixed inconsistent ACD and Answered counts between previous versions of Queue Reports and Agent Group by Queue Reports
- Fixed calls in which Single Step Recorders were staying on the call after a conference or transfer
- Added ability to the Database Update wizard to support non-EAS environments
- Call recording is now a .NET application
- Call recording allows the co-existence of single-step and service observe recording methods
- Call recording rules enhanced to allow more conditions
- Added check for maximum TSAPI licenses to use by TASKE
- Added support for VDN return destination reporting
- Specific to Cisco Telephone Systems
- Changed Database Update Wizard application to allow @ in an Agent ID.
- Added a database update wizard with the ability to automatically trigger an update when changes are made in the UCCX
2018.2.1037.0 Release Date: October 24, 2018
Feature Enhancements:
- Report resource selection includes searching and sorting
- Added a table view to real-time which shows agents and their states in a list type format
- Abandon Rate statistic added to real-time and review
- User password security enhancements – ability specify the length and required characters, users cannot reuse old passwords
- User accounts may be suspended, and the ability to automatically suspend after multiple failed access attempts
- Desktop upgrades after this version will be optional
- Added more options to the user creation tool including importing a list of user’s names
- Visualizer will not time out when running long queries
- Alarm sounds added to webSign
- Specific to Avaya Telephone Systems
- Added ability to use an unrestricted CTI User for data collection
- Added ability to only start device monitor when an agent is logged in
- Visualizer
- Added filter for calls with recordings
- Calls with recordings have an indicator in the result list
- Call Recording
- Ability to listen to an in-progress call
- Ability to pause and resume recording for PCI compliance
- Specific to Cisco Telephone Systems
- Option to have agent time in state reset when their Not Ready reason code changes
