Software Update Release Information
Current Release
2019.3.1191.0 Update Date: February 8, 2021
Feature Enhancements:
- Chrome version 88 introduced a throttling management feature that caused our real-time views to disconnect
- Expanded the types of agent states being sent to Impact 360 workforce management integration
- Changed the default delay to 0 minutes for Impact 360 workforce management integration
- Handled a scenario where an after-call survey can artificially inflate queue offered call counts
- Added SFTP support to IEX workforce management adapter
- Added enhancement to IEX workforce management adapter to choose when to send agent state
- Changed Desktop so that the User is given access to the entered Workstation ID when Access Control is enabled
- Fixed an issue where DB Update Wizard could add more resources than licensed for
- Added the ability to run DB Update Wizard from Scheduled Tasks
- Fixed an issue where deleted resources were not removed from a user’s resource access control list
- Improved SMTP logging messages and increased default email size limit to 25MB
- Changed Desktop so that it does not open on a display that is no longer present
- Enhanced Database Update Wizard’s rules to set more dynamic conditions for which resources are pulled into TASKE from the telephone system
- Added Agent re-queue information to real-time, review and agent reports
- Added Hold drop information to Agent group by Agent report
- Added charts to emailed and PDF reports
- Improved the appearance of reports when exported to PDF
- Desktop user profiles are now stored on the server
- Changed default installation directory to comply with Microsoft Known Folders
- Changed the TASKE Information Server to run as a Windows service
- Improved the speed of Visualizer search queries
- Enhanced the options for administrators to configure when report summaries will be generated
- Added the ability to customize the service level calculations of TSF and ASF
- Added an Agent Group view to real-time
- Added a Visualizer filter to find calls that were queued for a specified length of time
- Fixed an issue where an outstanding Report or Visualizer request would cause the Web Portal to become unresponsive
- Specific to Avaya Telephone Systems
- AES 8.1.3 changed how monitors are sent, so we have added a registry key to control if we request a monitor when the UCID is identical
- Fixed an issue where attempting to open a UDP client connection would cause Call Recording to crash
- Added Call Recording configuration files to the Support Package
- Fixed an issue where a recorded call did not always present a Desktop user with a mute button
- Fixed an issue where Call Recording recorder devices were not being consistently deallocated upon call completion
- Fixed inconsistent ACD and Answered counts between previous versions of Queue Reports and Agent Group by Queue Reports
- Fixed calls in which Single Step Recorders were staying on the call after a conference or transfer
- Added ability to the Database Update wizard to support non-EAS environments
- Call recording is now a .NET application
- Call recording allows the co-existence of single-step and service observe recording methods
- Call recording rules enhanced to allow more conditions
- Added check for maximum TSAPI licenses to use by TASKE
- Added support for VDN return destination reporting
- Specific to Cisco Telephone Systems
- Changed Database Update Wizard application to allow @ in an Agent ID.
- Added a database update wizard with the ability to automatically trigger an update when changes are made in the UCCX
Mature Releases
2018.2.1037.0 Release Date: August 31, 2018
Feature Enhancements:
- Report resource selection includes searching and sorting
- Added a table view to real-time which shows agents and their states in a list type format
- Abandon Rate statistic added to real-time and review
- User password security enhancements – ability specify the length and required characters, users cannot reuse old passwords
- User accounts may be suspended, and the ability to automatically suspend after multiple failed access attempts
- Desktop upgrades after this version will be optional
- Added more options to the user creation tool including importing a list of user’s names
- Visualizer will not time out when running long queries
- Alarm sounds added to webSign
- Specific to Avaya Telephone Systems
- Added ability to use an unrestricted CTI User for data collection
- Added ability to only start device monitor when an agent is logged in
- Visualizer
- Added filter for calls with recordings
- Calls with recordings have an indicator in the result list
- Call Recording
- Ability to listen to an in-progress call
- Ability to pause and resume recording for PCI compliance
- Specific to Cisco Telephone Systems
- Option to have agent time in state reset when their Not Ready reason code changes
2017.4.1043.0 Release Date: December 14, 2017
Feature Enhancements:
- Added ACD Hold information to real-time in Desktop and Web Portal
- Added new rules to Desktop
- Time in state – i.e. if an agent puts a call on hold longer than x seconds
- Multiple performance indicators exceed thresholds – i.e. when both calls waiting is larger than x and expected wait time is over x seconds
- Ability to set favorites in real-time
- Updated graphs to more dynamic visual presentation
- Added searching and sorting capabilities to all resource lists in Desktop and Web Portal
- Improved loading speed for large sites
- Improved layout for small screens (i.e. tablets)
- HTML emails will show same formatting (styles) as Web Portal
- Improved Desktop loading speed for large sites
- Added link to view contents of a report template
- Added ability to edit a report template from within the report viewer
- Added queue information to Visualizer call details ringing event
- Added SSL support to all WebSocket widgets
- Added ability to set height of elements on Home page
- Added support for 64-bit JRE for Desktop
- Ability to resize and maintain all column widths in Desktop
- Administrator will remember size and location
- Updated DisplayCentral to use IE 10 emulation for displaying webpages
- Essential made HTML5 compatible – Java Applets replaced with WebSocket widgets in Essential
- Chat removed from Essential
- Specific to Avaya Telephone Systems
- Integration of Essential with TASKE Recording
- Additional filtering options based on caller ANI, destination queue and agent for selecting calls to record
- Call recordings now stored in more compact MP3 format
- Added the ability to group by AUX reason code in real-time
2016.4.1037.0 Release Date: November 15, 2016
Feature Enhancements:
- HTML5 compatible – Java Applets replaced with WebSocket widgets
- Chat removed from all applications
- All reports in a template can be downloaded together in zip format
- A link to a Visualizer Call Detail view can be emailed to another TASKE user
- Additional display options for performance indicators in the webSign, real-time and review areas
- Specific to Avaya Telephone Systems
- Integration with TASKE Recording
- Bulk add and remove of agents to skills using Agent Skill Management
- Automatically start monitors on devices added to the SDB via Database Synchronize Wizard
