Requirements for Amazon Connect

Summary

This article describes the requirements for a TASKE system running the latest publicly released version of TASKE Contact in conjunction with the Amazon Connect cloud call center service. If you have a different system, please refer to TASKE System Requirements for the correct system requirements.

Note: Customers must accept the TASKE Contact EULA.

Amazon Web Services

The following is a summary of the pieces that must be configured to use TASKE Contact with Amazon Connect. For more detailed information, please contact TASKE support.

• Data streaming enabled for the Amazon Connect instance
• Amazon Connect Flow Logs enabled
• CloudWatch Gog group for Connect flow logs
• 5 Kinesis data streams configured to stream data from Amazon Connect to TASKE
• logging is enabled on all contact flows by using the Set logging behavior contact flow block
• contact ID is logged on all contact flows using the Set contact attribute contact flow block
• if using Lex bot analysis, enable Conversation logs in Lex
• an S3 bucket used for data backups
• 5 DynamoDB tables used to store the TASKE server options
• a t3.xlarge EC2 Instance that will host the TASKE server application
  • an SSL certificate that will be used to secure the TASKE Contact website
  • AWS CLI installed on the EC2
  • IIS installed on the EC2

Client Applications

The requirements for TASKE client applications are explained in:

• Web Browser Requirements