Queue reports show very few or no abandoned calls.
When entering a delay announcement device in the TASKE database, an incorrect type was assigned to the device. This issue also occurs if the delay announcement device is missing from the TASKE database. In particular, this is for announcement devices used to provide information to callers in queue.
Configure all announcement devices with the correct type in the TASKE database. The following table shows the type for each telephone system:
|Avaya Communication Manager