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TASKE Support Knowledge Base

Manufacturer: Cisco Systems

Summary Introduced in version 2018.1 of TASKE, Desktop clients can be configured to no longer be required to update when the TASKE server is updated. Configuring the Upgrade Process Versions 2018.1 through 2019.3 For versions prior to 2021.1, in the Setups share for the Desktop installation there is a setup.ini file. This file contains two […]
Posted in Desktop, Desktop | No Comments »

Instructions for configuring Impact 360 to work with TASKE Contact
Tags: administration, registry
Posted in Integrations | No Comments »

When using the TASKE/IEX integration, TASKE sends IEX the state of the agent. Some of these records have agent state of 0 which is an unknown state.
Tags: administration, IEX, Windows Registry
Posted in Integrations | No Comments »

Requirements for computers running Desktop
Tags: computer, requirement
Posted in Desktop, Desktop | No Comments »

Automatically create exclusion rules for lists of resources.
Tags: administration, Database Update, resources
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Use Windows Task Scheduler to increase the frequency of Call XML exports.
Tags: call XML, export, schedule
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

You can reset the Not Ready state time to zero (00:00:00) in the Real-Time display when an agent changes Not Ready codes.
Tags: administration, Not Ready code, Not Ready state, Real-time, registry, reset state time duration, Windows Registry
Posted in Real-Time, TASKE Contact | No Comments »

Instructions for showing a website as a component in TASKE DisplayCentral
Tags: administration, Internet Explorer, web browser, Windows Registry
Posted in DisplayCentral, DisplayCentral | No Comments »

Instructions for using SSL with the TASKE Widget Server
Tags: IIS, private certificate, private key, registry, SSL, SSL certificate, TASKE Widget Server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Computer requirements for the server running TASKE.
Tags: requirement, server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Requirements for computers running DisplayCentral
Tags: computer, requirement
Posted in DisplayCentral, DisplayCentral | No Comments »

Browsers that work with the latest TASKE release
Tags: browser, Chrome, Edge, Firefox, IE, Opera, requirement, Safari
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Requirements specific to customers connecting to a Cisco UCCX telephone system
Tags: computer, requirement
Posted in TASKE Contact | No Comments »

If you have very large PBX files, export call data to to multiple XML files instead of one XML file.
Tags: administration, call data, call XML, export, PBX files, registry, XML files
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

If the report selection page does not appear, increase the memory buffer used by Microsoft Internet Information Service (IIS) version 7 and higher.
Tags: administration, IIS, memory buffer, reports
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

Change real-time to show time since log out instead of time stamp of when the agent logged out.
Tags: administration, agent, Information Server, Logged Out State, registry
Posted in Administrator, Desktop, Desktop, Real-Time | No Comments »

Ensure that your TASKE, IEX and the UCCX all have the same Not Ready reason codes in order to get consistent reports.
Tags: IEX, Not Ready, reason codes
Posted in Integrations | No Comments »

When TASKE is installed on a 64-bit machine, the 32-bit Registry Editor should be used to edit TASKE registry keys
Tags: 32-bit, 64-bit, administration, registry
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

The TASKE ODBC Driver is a 32-bit application which may cause some incompatibilities on a 64-bit Windows machine.
Tags: 32-bit, 64-bit, database, DSN, ODBC
Posted in ODBC Driver, ODBC Driver, ODBC Driver | No Comments »

The requirements for TASKE applications vary by the make of your telephone system and TASKE application.
Tags: computer, requirement, server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

TASKE versions prior to 8.7 are no longer supported
Tags: deprecated
Posted in Archive | No Comments »

Instructions detailing how to change the frequency that the TASKE server broadcasts changes made in the TASKE Administrator.
Tags: administration, disconnect, registry
Posted in Administrator, Administrator, Desktop, Desktop | No Comments »

Instructions for configuring TASKE web applications to be accessed using secure hypertext transfer protocol (https)
Tags: certificate, https, IIS
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

TASKE applications require disk space for application installation as well as space for storing data files. This article describes how you can estimate the amount of free disk space your installation will require.
Tags: administration, bytes, computer, disk, harddrive
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Where to find the setup files for the TASKE Desktop Client Applications
Tags: client application, install
Posted in Administrator, Administrator, Administrator, Administrator, Desktop, Desktop, DisplayCentral, DisplayCentral | No Comments »

This article provides a solution for resolving a Server.CreateObject error, which may be displayed by the TASKE web application.
Tags: IIS, Server.CreateObject
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Queue reports have very few or no abandoned calls due to announcement ports being configured incorrectly in Administrator.
Tags: abandon, announcement, queue
Posted in Administrator, Administrator, Reports, Reports | No Comments »

Explanation for why extension reports may have more abandoned calls than expected.
Tags: abandon, extension, shared directory number, shared-line appearance
Posted in Reports, Reports, Reports | No Comments »

Information on how to use Administrator or manually backup your TASKE server.
Tags: administration, backup, server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

TASKE licenses site according to size of site and number of users
Tags: administration, Information Server, license, security, user
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Instructions for recreating the IIS IUSR and IWAM default accounts which are required in order for TASKE to function
Tags: administration, IIS, IUSR, IWAM, service
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Report fails with a "Failed to parse template" error
Tags: administration, database, DBFilter, filter, illegal characters
Posted in Administrator, Administrator, Administrator, Reports, Reports, Reports | No Comments »

How to increase the timeout for reports and Visualizer searches
Tags: administration, IIS, registry, time out
Posted in Reports, Reports, Reports, Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

For locations where numbers may be dialed without including an area code, Reports requires the local area code information to determine the orgin of these calls
Tags: administration, area code, phone number
Posted in Reports, Reports, Reports | No Comments »

DisplayCentral has an error in the path to the TASKE server's Site Data folder resulting in a "Database could not be created or initialized" error
Tags: Client Configuration, database, registry, Server Address, Site Data
Posted in DisplayCentral, DisplayCentral | No Comments »

Call statistics do not match across reports because not all devices have been entered in TASKE Administrator
Tags: administration, database, Database Update, resources
Posted in Administrator, Administrator, Administrator, Reports, Reports, Reports | No Comments »

Why the exported report files have the names they do
Tags: csv, Excel, export
Posted in Reports, Reports, Reports | No Comments »

The Microsoft Firewall application blocks ports required by TASKE web applications. These ports must be added to the exceptions list in order to use TASKE web applications.
Tags: administration, firewall, IIS, port, remote web server, security, service
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Security features introduced with some Windows operating systems will deny access to the default IIS user accounts which TASKE requires in order to function.
Tags: administration, IIS, IUSR, IWAM, security, service
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Server computer is slow due to large summary files being generated for reports and visualizer
Tags: administration, Information Server, registry, server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

A user receives errors when trying to email a report, whether on a schedule or on demand
Tags: email
Posted in Reports, Reports, Reports, Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

Why the number of calls and time to answer differ in the DNIS and Queue by DNIS reports.
Tags: DNIS, queue
Posted in Reports, Reports | No Comments »

How to identify and clear errant calls
Tags: administration, errant, Real-Time Call Viewer
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Trunk Group reports display a value of 0 for the 'All trunks in group are busy' metric all the time
Tags: phone line, trunk
Posted in Reports, Reports, Reports | No Comments »

How to complete an integration with IEX TotalView
Tags: administration, IEX, registry
Posted in Integrations | No Comments »

Why some resources that are busy appear idle
Tags: administration, Collector, Information Server
Posted in Real-Time, Real-Time | No Comments »

Pie charts experience issues when displaying labels
Tags: chart, graph
Posted in Real-Time, Reports, Reports | No Comments »

How to create a single page that redirects users to multiple TASKE sites
Tags: administration, DNS, IIS
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Information for utilizing the TASKE Call XML Tools
Tags: administration, call XML, registry, XML
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Moving or deleting the toolbox.cde file will cause issues
Tags: administration, Information Server, license, lock, toolbox.cde
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

TASKE applications use TCP/IP to communicate. Depending on the site of your site, the network traffic will vary.
Tags: administration, TCP/IP
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

When the server IP address is changed, all the clients have to be changed to point to the new server
Tags: administration, IP address
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

How calls are accounted for in TASKE during the switch from Daylight Saving Time to Standard Time
Tags: Daylight Saving Time, time
Posted in Desktop, Desktop, DisplayCentral, DisplayCentral, Real-Time, Real-Time, Reports, Reports, Reports, Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

Why do I see a socket error in the TASKE logs
Tags: administration, Information Server, socket
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

How to obtain information about the ODBC data source
Tags: data source
Posted in ODBC Driver, ODBC Driver, ODBC Driver | No Comments »

Agent transfer counts only include ACD calls, versus Extension transfer counts which include all call types
Tags: transfer
Posted in Reports, Reports | No Comments »

When using IIS 6.0 or earlier, some configuration options will prevent TASKE from opening
Tags: administration, IIS
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

TASKE will not peg 'time-in-state' for simultaneous states, therefore the highest priority state only will be accumulated
Tags: agent, DND
Posted in Reports, Reports | No Comments »

Agent reports do not report duration twice when an agent is handling two calls simultaneously
Tags: agent, outbound
Posted in Reports, Reports | No Comments »

Instructions for updating your license
Tags: administration, Information Server, license
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

How to stop Visualizer from timing out
Tags: administration, registry, time out
Posted in Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

Reports includes an option to omit short abandons from reports, whereas every other area of TASKE will report all abandons
Tags: abandon, queue, Spectrum
Posted in Real-Time, Reports | No Comments »

WallSign requires a restart after clearing the sign's memory
Tags: memory, restart, WallSign
Posted in Archive | No Comments »

Real-Time shows Idle time but that does not mean they are the agent most likely to get the next call.
Tags: agent, idle
Posted in Real-Time | No Comments »