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TASKE Support Knowledge Base

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Automatically create exclusion rules for lists of resources.
Tags: administration, Database Update, resources
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

SMS connection to the Communication Manager stops working.
Tags: administration, AES, Application Enablement Services, Database Update, SMS
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

Use Windows Task Scheduler to increase the frequency of Call XML exports.
Tags: call XML, export, schedule
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

You can reset the Not Ready state time to zero (00:00:00) in the Real-Time display when an agent changes Not Ready codes.
Tags: administration, Not Ready code, Not Ready state, Real-time, registry, reset state time duration, Windows Registry
Posted in Real-Time, TASKE Contact | No Comments »

You can reset the AUX Work state time to zero (00:00:00) in the Real-Time display when an agent changes AUX WORK reason codes.
Tags: administration, Aux Work Time state, Real-time, reason code, registry, reset state time duration, Windows Registry
Posted in Real-Time, TASKE Contact | No Comments »

Instructions for showing a website as a component in TASKE DisplayCentral
Tags: administration, Internet Explorer, web browser, Windows Registry
Posted in DisplayCentral, DisplayCentral | No Comments »

Instructions for using SSL with the TASKE Widget Server
Tags: IIS, private certificate, private key, registry, SSL, SSL certificate, TASKE Widget Server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Computer requirements for the server running TASKE.
Tags: requirement, server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Requirements for computers running DisplayCentral
Tags: computer, requirement
Posted in DisplayCentral, DisplayCentral | No Comments »

Browsers that work with the latest TASKE release
Tags: browser, Chrome, Edge, Firefox, IE, Opera, requirement, Safari
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Requirements specific to customers connecting to a Cisco UCCX telephone system
Tags: computer, requirement
Posted in TASKE Contact | No Comments »

Requirements specific to customers connecting to an Avaya Communication Manager telephone system
Tags: computer, requirement
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

Requirements specific to customers connecting to a Toshiba telephone system
Tags: computer, requirement
Posted in TASKE Contact, TASKE Essential, TASKE Reporter | No Comments »

Requirements specific to customers connecting to Iwatsu telephone systems
Tags: computer, requirement
Posted in TASKE Contact, TASKE Essential | No Comments »

Requirements for computers running Desktop
Tags: computer, requirement
Posted in Desktop, Desktop | No Comments »

Browser caching may interfere with the user experience for TASKE 2016.4.
Tags: browser, Chrome, Edge, Firefox, IE
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

If you have very large PBX files, export call data to to multiple XML files instead of one XML file.
Tags: administration, call data, call XML, export, PBX files, registry, XML files
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

You can hide VDN extension types listed on the extension selection page when producing reports.
Tags: administration, extension types, registry, reports, VDN
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

If the report selection page does not appear, increase the memory buffer used by Microsoft Internet Information Service (IIS) version 7 and higher.
Tags: administration, IIS, memory buffer, reports
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

You can change the timeout (by default, 30 seconds) that TASKE waits for the telephone system to return results for a request.
Tags: administration, registry, timeout
Posted in Administrator, Administrator | No Comments »

Java 8 Update 60 and newer cause Internet Explorer applets to load very slowly
Tags: applet, IE, Java
Posted in Real-Time, Real-Time | No Comments »

Java applets occasionally fail to load, some, not necessarily all
Tags: Applets, Java, Real-time, Web Portal
Posted in Real-Time, Real-Time | No Comments »

Error stating Java detection has failed even though you have Java installed.
Tags: 64-bit, applet, Java
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Upgrading to Java 7 Update 51 may cause TASKE applications to stop working as expected.
Tags: applet, Java, security
Posted in Real-Time, Real-Time, TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Change real-time to show time since log out instead of time stamp of when the agent logged out.
Tags: administration, agent, Information Server, Logged Out State, registry
Posted in Administrator, Desktop, Desktop, Real-Time | No Comments »

Error stating Java detection has failed even though you have Java installed.
Tags: applet, Java, security
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Java produces a security warning and how to remedy the situation.
Tags: applet, Java, security
Posted in TASKE Contact, TASKE Essential, TASKE Reporter | No Comments »

How to change the default location TASKE Desktop stores its configuration information.
Tags: Client Configuration, network, path
Posted in Desktop, Desktop | No Comments »

Information for how to turn off the silent monitor (service observe) indicator.
Tags: administration, Information Server, PCI compliance, recording, service observe, silent monitor
Posted in Desktop, Desktop, Real-Time | No Comments »

Ensure that your TASKE, IEX and the UCCX all have the same Not Ready reason codes in order to get consistent reports.
Tags: IEX, Not Ready, reason codes
Posted in Integrations | No Comments »

The Avaya system must be configured to use two digit AUX work reason codes in order for TASKE to display the reason codes in the real-time area.
Tags: AUX Work, reason code
Posted in Real-Time | No Comments »

TASKE web sessions expire while using the web interface. Updated applets are required in order to function with Java Version 6 Update 29 and newer.
Tags: applet, expired, Java, security
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

TASKE Java applets are digitally signed as secure. The certificate for version 8.9 has expired. Apply this patch to receive newly signed applets.
Tags: applet, Java, security
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

When TASKE is installed on a 64-bit machine, the 32-bit Registry Editor should be used to edit TASKE registry keys
Tags: 32-bit, 64-bit, administration, registry
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

The TASKE ODBC Driver is a 32-bit application which may cause some incompatibilities on a 64-bit Windows machine.
Tags: 32-bit, 64-bit, database, DSN, ODBC
Posted in ODBC Driver, ODBC Driver, ODBC Driver | No Comments »

Server computer requirements for a basic 50 agent/extension installation of TASKE for an Avaya Communication Manager telephone system.
Tags: computer, requirement, server
Posted in Archive, TASKE Essential | No Comments »

Server computer requirements for a basic 50 agent/extension installation of TASKE for a Cisco Systems telephone system.
Tags: computer, requirement, server
Posted in Archive | No Comments »

The requirements for TASKE applications vary by the make of your telephone system and TASKE application.
Tags: computer, requirement, server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

TASKE versions prior to 8.7 are no longer supported
Tags: deprecated
Posted in Archive | No Comments »

An update to Java causes users to receive a Java security warning when logging in to TASKE
Tags: applet, Java, security
Posted in TASKE Contact, TASKE Essential | No Comments »

TASKE web applications require a browser that supports Java, JavaScript and HTML 3.2.
Tags: browser, Firefox, IE, Java, Opera, requirement, Safari
Posted in Archive, TASKE Essential | No Comments »

Instructions detailing how to change the frequency that the TASKE server broadcasts changes made in the TASKE Administrator.
Tags: administration, disconnect, registry
Posted in Administrator, Administrator, Desktop, Desktop | No Comments »

Changing the AES's IP address requires a change in Avaya Site Administration as well.
Tags: administration, AES, Application Enablement Services, ASA, Avaya Site Administration, IP address, restart
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

Server computer requirements for a basic 50 agent/extension installation of TASKE for an Toshiba Strata telephone system.
Tags: computer, requirement, server
Posted in Archive, TASKE Essential | No Comments »

Server computer requirements for a basic 50 agent/extension installation of TASKE for Iwatsu ECS or ADIX APS telephone systems.
Tags: computer, requirement, server
Posted in Archive, TASKE Essential | No Comments »

Modular messaging trunks must be identified
Tags: abandon, administration, modular messaging, queue
Posted in Reports | No Comments »

Instructions for configuring TASKE web applications to be accessed using secure hypertext transfer protocol (https)
Tags: certificate, https, IIS
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

TASKE applications require disk space for application installation as well as space for storing data files. This article describes how you can estimate the amount of free disk space your installation will require.
Tags: administration, bytes, computer, disk, harddrive
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Where to find the setup files for the TASKE Desktop Client Applications
Tags: client application, install
Posted in Administrator, Administrator, Administrator, Administrator, Desktop, Desktop, DisplayCentral, DisplayCentral | No Comments »

Devices need to be entered in the TASKE Administrator and the Avaya TSAPI SDB
Tags: administration, AES, Application Enablement Services, Avaya Site Administration, Database Update, SDB, Security Database, TSAPI
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

How to enter and report on non-ACD Hunt groups
Tags: administration, non-ACD Hunt
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

Callbacks may be reported as abandons if caller hangs up before the script completes
Tags: abandon, callback, queue
Posted in Reports, Reports | No Comments »

This article provides a solution for resolving a Server.CreateObject error, which may be displayed by the TASKE web application.
Tags: IIS, Server.CreateObject
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Queue reports have very few or no abandoned calls due to announcement ports being configured incorrectly in Administrator.
Tags: abandon, announcement, queue
Posted in Administrator, Administrator, Reports, Reports | No Comments »

Explanation for why extension reports may have more abandoned calls than expected.
Tags: abandon, extension, shared directory number, shared-line appearance
Posted in Reports, Reports, Reports | No Comments »

Information on how to use Administrator or manually backup your TASKE server.
Tags: administration, backup, server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

TASKE Announcer is a retired product
Tags: deprecated
Posted in Archive | No Comments »

Older versions of the Avaya Communication Manager have been discontinued
Tags: deprecated
Posted in Archive | No Comments »

Chat must be enabled on the TASKE server and will function in only one client, even if you a logged in to multiple chat-enabled clients
Tags: administration, disabled, Information Server
Posted in Chat, Chat | No Comments »

TASKE licenses site according to size of site and number of users
Tags: administration, Information Server, license, security, user
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

MERLIN MAGIX is a deprecated telephone system
Tags: deprecated
Posted in Archive | No Comments »

Remove TASKE Contact and install TASKE Reporter
Tags: administration, install, license
Posted in TASKE Reporter | No Comments »

Instructions for recreating the IIS IUSR and IWAM default accounts which are required in order for TASKE to function
Tags: administration, IIS, IUSR, IWAM, service
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

TASKE applets are showing a 'Click to Activate' message in IE
Tags: applet, browser, IE, Java, security
Posted in TASKE Contact, TASKE Essential | No Comments »

Updating a MAS license requires editing the registry
Tags: administration, license, registry
Posted in TASKE Contact, TASKE Essential, TASKE Reporter | No Comments »

Report fails with a "Failed to parse template" error
Tags: administration, database, DBFilter, filter, illegal characters
Posted in Administrator, Administrator, Administrator, Reports, Reports, Reports | No Comments »

How to increase the timeout for reports and Visualizer searches
Tags: administration, IIS, registry, time out
Posted in Reports, Reports, Reports, Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

Inbound calls don't have ANI information so show a trunk identifier instead
Tags: ANI, trunk, TSAPI
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

Upgrade of AES required for ACS Error -8
Tags: administration, AES, Application Enablement Services, Information Server, TSAPI
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

Utility that will help find descrepancies between the phone system and your TASKE programming
Tags: administration, database, PBX file, SDB, Security Database
Posted in Administrator, Administrator, Administrator | No Comments »

For locations where numbers may be dialed without including an area code, Reports requires the local area code information to determine the orgin of these calls
Tags: administration, area code, phone number
Posted in Reports, Reports, Reports | No Comments »

When receiving an invalid device identifier error, ensure TASKE Administrator doesn't contain devices that are not on the telephone system
Tags: administration, TSAPI
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

Ensure the correct user name and password for the CTI user is entered in the Information Server
Tags: administration, AES, Application Enablement Services, Information Server, SDB, Security Database, TSAPI
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

DisplayCentral has an error in the path to the TASKE server's Site Data folder resulting in a "Database could not be created or initialized" error
Tags: Client Configuration, database, registry, Server Address, Site Data
Posted in DisplayCentral, DisplayCentral | No Comments »

Description of how to change the appearance of TASKE web applications
Tags: administration, custom, styles
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Call statistics do not match across reports because not all devices have been entered in TASKE Administrator
Tags: administration, database, Database Update, resources
Posted in Administrator, Administrator, Administrator, Reports, Reports, Reports | No Comments »

Why the exported report files have the names they do
Tags: csv, Excel, export
Posted in Reports, Reports, Reports | No Comments »

Real-time time in state is too long due to the Java 2 Runtime Environment
Tags: Java
Posted in Real-Time, Real-Time | No Comments »

Missing resources cause statistics to be inaccurate
Tags: administration, SDB, Security Database
Posted in Real-Time, Real-Time, Reports, Reports | No Comments »

TASKE can report on Vectors which are configured as Queue Groups and VDNs which are configured as Extensions
Tags: VDN, vector
Posted in TASKE Contact, TASKE Essential | No Comments »

webSign can play a sound when warning and critical thresholds are exceeded.
Tags: alarm, alert, sound, threshold, webSign
Posted in TASKE Contact | No Comments »

The Microsoft Firewall application blocks ports required by TASKE web applications. These ports must be added to the exceptions list in order to use TASKE web applications.
Tags: administration, firewall, IIS, port, remote web server, security, service
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Security features introduced with some Windows operating systems will deny access to the default IIS user accounts which TASKE requires in order to function.
Tags: administration, IIS, IUSR, IWAM, security, service
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Disable the ACD service in the MIS Server to make TASKE Essential work
Tags: administration, Information Server, MIS Server, Net Server, service
Posted in TASKE Essential | No Comments »

Server computer is slow due to large summary files being generated for reports and visualizer
Tags: administration, Information Server, registry, server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Spectrum IP reader boards do not support custom graphics.
Tags: custom, graphic, reader board, Spectrum, wallboard, WallSign
Posted in Archive | No Comments »

Instructions on how to configure TASKE Contact and TASKE Essential to connect to the same Iwatsu Enterprise-CS telephone system.
Tags: administration, connect, data connection, Information Server, IX-HCIF card, TCP/IP
Posted in TASKE Contact, TASKE Essential | No Comments »

A user receives errors when trying to email a report, whether on a schedule or on demand
Tags: email
Posted in Reports, Reports, Reports | No Comments »

Insufficient permissions granted to the TASKE Add-On server can interfere with printing
Tags: administration, print, security, service
Posted in Reports, Reports, Reports | No Comments »

Mechanisms available to be notified of selected server conditions
Tags: administration, alarm, log
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

Information Server attempting to connect times out before the Net Server is available
Tags: Information Server, Net Server, registry
Posted in TASKE Contact, TASKE Essential, TASKE Reporter | No Comments »

Instructions for converting a TASKE for Iwatsu ADIX APS installation to a Iwatsu Enterprise-CS installation.
Tags: administration, CCSU, dongle, serial number, software lock, uninstall, upgrade, USB key
Posted in TASKE Contact, TASKE Essential | No Comments »

Instructions for using the Iwatsu Programmer application to retreive the CCSU serial number from the Iwatsu ECS telephone system.
Tags: administration, CCSU, Iwatsu Programmer, serial number
Posted in TASKE Contact, TASKE Essential | No Comments »

How TASKE handles Toshiba's ACD Callback options
Tags: callback
Posted in TASKE Contact, TASKE Reporter | No Comments »

How to make the TASKE integration with OAISYS Tracer function
Tags: recording, Tracer
Posted in Visualizer, Visualizer, Visualizer | No Comments »

Why the number of calls and time to answer differ in the DNIS and Queue by DNIS reports.
Tags: DNIS, queue
Posted in Reports, Reports | No Comments »

How to administer the TASKE server to ensure data collection is continuous
Tags: administration, logon, Remote Desktop, restart, SDB, Security Database, server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

How to hide errant calls for Toshiba installations
Tags: administration, Real-Time Call Viewer
Posted in TASKE Contact, TASKE Essential, TASKE Reporter | No Comments »

How to identify and clear errant calls
Tags: administration, errant, Real-Time Call Viewer
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Trunk Group reports display a value of 0 for the 'All trunks in group are busy' metric all the time
Tags: phone line, trunk
Posted in Reports, Reports, Reports | No Comments »

Instructions for setting up CoreDirect to function with TASKE
Tags: administration, registry
Posted in Integrations | No Comments »

How to complete an integration with IEX TotalView
Tags: administration, IEX, registry
Posted in Integrations | No Comments »

Instructions for integrating OAISYS Tracer with TASKE Visualizer
Tags: administration, recording, Tracer
Posted in Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

Why some resources that are busy appear idle
Tags: administration, Collector, Information Server
Posted in Real-Time, Real-Time | No Comments »

Conflict with Java causes the real-time applets to not appear
Tags: Java
Posted in Real-Time, Real-Time | No Comments »

Tserver cannot keep up with the requests from the TASKE Collector
Tags: administration, registry
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

Pie charts experience issues when displaying labels
Tags: chart, graph
Posted in Real-Time, Reports, Reports | No Comments »

How to create a single page that redirects users to multiple TASKE sites
Tags: administration, DNS, IIS
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Information for utilizing the TASKE Call XML Tools
Tags: administration, call XML, registry, XML
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Moving or deleting the toolbox.cde file will cause issues
Tags: administration, Information Server, license, lock, toolbox.cde
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

TASKE applications use TCP/IP to communicate. Depending on the site of your site, the network traffic will vary.
Tags: administration, TCP/IP
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

A listing of Spectrum Reader Boards that are compatible with the TASKE WallSign application.
Tags: compatible, reader board, Spectrum, wallboard, WallSign
Posted in Archive | No Comments »

When the server IP address is changed, all the clients have to be changed to point to the new server
Tags: administration, IP address
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

After adding resources to TASKE, you must restart the Information Server.
Tags: administration, Information Server, restart
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

How calls are accounted for in TASKE during the switch from Daylight Saving Time to Standard Time
Tags: Daylight Saving Time, time
Posted in Desktop, Desktop, DisplayCentral, DisplayCentral, Real-Time, Real-Time, Reports, Reports, Reports, Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

Visualizer shows only a Start event
Tags: outbound, outgoing, trunk
Posted in Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

Instructions for configuring Impact 360 to work with TASKE Contact
Tags: administration, registry
Posted in Integrations | No Comments »

Why do I see a socket error in the TASKE logs
Tags: administration, Information Server, socket
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

How to make Opera web browser work with TASKE
Tags: browser, compatible, IE
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Plain text reports emailed appear unreadable due to font chosen for display in the email application
Tags: email
Posted in Reports, Reports, Reports | No Comments »

How to obtain information about the ODBC data source
Tags: data source
Posted in ODBC Driver, ODBC Driver, ODBC Driver | No Comments »

The Application Name must be set if you are using IIS version 6.0 or earlier
Tags: administration, applet, IIS, license
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Agent transfer counts only include ACD calls, versus Extension transfer counts which include all call types
Tags: transfer
Posted in Reports, Reports | No Comments »

How to diagnose issues related to the software lock
Tags: dongle, Sentinel, software lock, SuperPro, USB
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

When using IIS 6.0 or earlier, some configuration options will prevent TASKE from opening
Tags: administration, IIS
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Error is a result of trying to monitor more devices than you have TSAPI licenses for
Tags: administration, SDB, Security Database, TSAPI
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

TASKE network settings must use the computer name or IP address, not localhost
Tags: administration, applet, IP address
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

TASKE will not peg 'time-in-state' for simultaneous states, therefore the highest priority state only will be accumulated
Tags: agent, DND
Posted in Reports, Reports | No Comments »

Using Link Tables appears to not bring all records in to Access
Tags: Microsoft Access
Posted in ODBC Driver, ODBC Driver, ODBC Driver | No Comments »

Agent reports do not report duration twice when an agent is handling two calls simultaneously
Tags: agent, outbound
Posted in Reports, Reports | No Comments »

Instructions for updating your license
Tags: administration, Information Server, license
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

How to stop Visualizer from timing out
Tags: administration, registry, time out
Posted in Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

Reports includes an option to omit short abandons from reports, whereas every other area of TASKE will report all abandons
Tags: abandon, queue, Spectrum
Posted in Real-Time, Reports | No Comments »

WallSign requires a restart after clearing the sign's memory
Tags: memory, restart, WallSign
Posted in Archive | No Comments »

Troubleshooting when auto-emailing or auto-printing isn't working
Tags: email, print, schedule
Posted in Reports, Reports, Reports | No Comments »

Real-Time shows Idle time but that does not mean they are the agent most likely to get the next call.
Tags: agent, idle
Posted in Real-Time | No Comments »