Here are some answers to common questions we get here at TASKE. Be sure to also browse the rest of the articles in this Knowledge Base for more solutions to your issues.
Administration and Licensing
What kind of computer do I need in order to run TASKE applications?
TASKE recommends an entry-level server computer or virtual machine that is equipped with a Microsoft® server-level operating system as a minimum for a TASKE server computer.
For specific server computer requirements, refer to System Requirements for TASKE Applications.
Which version of TASKE do I have?
Find the version number of your TASKE product by choosing About from the Help menu of any TASKE application.
Where does TASKE install?
By default, the TASKE application files are installed into C:\Program Files (x86)\TASKE Technology Inc.
By default, all TASKE data files are located at C:\ProgramData\TASKE Technology Inc. This is where data collected from the telephone system resides, in SiteData.
The TASKE web applications are installed in the local IIS default location, C:\inetpub\wwwroot.
Installations prior to version 2019.3, by default, placed all files in C:\TASKE. When upgrading legacy versions that used this folder structure, only the web application files will be moved, to C:\inetpub\wwwroot. All other files will remain in C:\TASKE.
Can I upgrade my version of TASKE?
If your Total Care support agreement is current, you can request the latest version of TASKE to receive an update. If your Total Care support agreement has lapsed, you must renew your support plan first.
Customers subscribed to any TASKE product are automatically enrolled in our Total Care program and are eligible for all upgrades as long as their subscription has not lapsed.
Are there any tools I can use to troubleshoot issues?
TASKE web client applications are expected to be fully functional in operation and appearance in the latest publicly released version of the following browsers:
- Microsoft Edge
- Google Chrome
- Mozilla Firefox
TASKE endeavors to ensure every customer has the best possible experience utilizing TASKE applications. However, testing on every browser version and device combination is no longer possible as many new browser versions are deployed regularly. If an issue is discovered with one of the recommended browsers listed above, please contact TASKE support so our development team can resolve the issue.
CHECK YOUR BROWSER – Click here to check whether your current browser meets our requirements
Specific to TASKE Contact
Can TASKE Contact monitor more than just my call center?
TASKE Contact will not allow you to monitor extensions in real-time however you can use the Extension reports to view activity on extensions and you can use Visualizer to investigate specific extension activity. Create Extension Groups for your departments so you can report on departments as a whole. If you need to monitor extension activity in real-time then we suggest you purchase TASKE Essential.
How can I tell what TASKE licenses I have?
Find what your TASKE license includes by selecting the Information Server in the TASKE Console on the TASKE server computer and clicking Open. The License tab lists the license counts and what is currently in use.
How do I send TASKE a Support Package?
In order to more easily diagnose your problems, TASKE support often requests a Support Package. Select Support Packager from the TASKE Console Tools menu on the TASKE server. You can choose to save the package locally or upload it directly to our FTP site. When you call Support, ensure you let them know if you've uploaded a package for their analysis.
What happens if I need to change the TASKE server computer's name or IP address?
After you have changed the computer name or the static IP address of the TASKE server computer, you will need to update all server components installed on the server as well as all clients that connect to the server. To update the TASKE server components, in TASKE Console, choose Network Settings from the Tools menu to launch the TASKE IP Address Configuration Wizard. Follow the directions in the wizard to complete the IP address change. When client desktop applications are launched, users will be presented with a message indicating that they cannot connect to the server and by clicking Yes on the message, they will be able to enter the new information for the server connection. This article contains more information on using the Client Configuration Utility.
TASKE web portal users will have to alter the URL that they use to access the TASKE website, by default:
Are additional Microsoft Client Access Licenses (CALs) required?
No you don't require additional CALs for TASKE applications. Web clients do not require CALs to connect to the server. Client computers running TASKE desktop applications do not employ any additional devices or users during operation, and therefore, do not require additional CALs. For more information read Microsoft Client Access Licensing (CAL) Guide on the Microsoft website.
What are Queues? Why don't I have splits and skills?
In TASKE Contact applications, splits and skills are treated as queues. The term split is used for hunt groups when the ACD feature is enabled but the EAS (Expert Agent Selection) feature is disabled on the telephone system. The term skill is used for hunt groups when both ACD and EAS are enabled. TASKE applications do not behave differently based on EAS, therefore all hunt groups with ACD enabled are considered queues.
Why do some statistics appear as 0 yet I know there has been activity on that agent/extension?
In TASKE-Avaya installations, in order for statistics to be accurately credited, devices must be in both the TASKE database and the Avaya TSAPI Service Security Database (SDB) if you are using the SDB to start device monitors.
Refer to your TASKE Administration Console help topic Synchronizing the Database with the Telephone System for information on how to program your system and the topic Using the TASKE Device Check Wizard for information about using a TASKE utility to find discrepancies between the TASKE database and the SDB.