Current Release
2022.4.37 Update date: October 27, 2022
Fixes and feature enhancements:
- Added a Dark color scheme
- Added statistics: Max Calls Waiting in queue, Agent Unavailable Time and Agent Time in Missed
- Added indicator to Visualizer search results icons to show there is a recording associated with the contact
- Real-time Lex bot utterances table explicitly says “not recognized” when an utterance is missed
- On Visualizer detail pages, the Flow details section is now a confined scrolling frame
- Added context-sensitive help to Reports
- Resolved issues where some saved reports would not email on their schedule
- Resolved issue where Time to Answer was inaccurate in Visualizer
- Improved speed of resource selection for Reports and Visualizer
- Fixed an issue where the word cloud for a Lex bot would continue to fill in infinitely
- Fixed an issue where Routing Profiles would show agents no longer assigned to that profile
- Fixed an issue where not all contacts were being reported in Visualizer
- Fixed Max Call Wait time to account for callers that requested callbacks as well
- Fixed an issue where when a callback waited overnight, the call would not be credited correctly in Reports
Mature Releases
2022.3.43 Update date: August 21, 2022
Fixes and feature enhancements:
- Added Available and Unavailable duration to Agent Voice Call report
- Fixed the sizes of charts in scheduled report emails
- Scheduled reports wait for charts to render before sending email
- Fixed an issue where saved reports were not calculating column statistics correctly if they have been reordered
- Fixed an issue where calls waiting in reports always showed 0
- Word cloud only loads when data changes
- Added Lex bot word cloud
- Added Sankey journey diagram to Contact Flow reporting
- Added Contact flow reporting
- Wide reports exported to PDF now wrap and first column repeats on wrap
- Added statistics for utterances that a customer failed to confirm
- Added Lex bot reporting
- Added multiple y-axes to charts
- Fixed an issue where Average Available Agents (AAA) was not being calculated for a 24/7 contact center
- Added compression to the data files on disk
- Limited queue reports to hours of operation
- Added a TASKE security profile to assign to users in order to permit log into TASKE Cloud
- Added Agent disconnected first statistic
- Added speed control to Replay
- Added Routing Profile reporting
- Added Replay
