Current Release
2022.3.37.0 Update Date: August 4, 2022
Feature Enhancements:
- Fixed the sizes of charts in scheduled report emails
- Scheduled reports wait for charts to render before sending email
- Saved reports not calculating column statistics correctly if they have been reordered
- Fixed an issue where calls waiting in reports always showed 0
- Word cloud only loads when data changes
- Added Lex bot word cloud
- Added Sankey journey diagram to Contact Flow reporting
- Added Contact flow reporting
- Added statistics for utterances that a customer failed to confirm
- Added Lex bot reporting
- Added multiple y-axes to charts
- Fixed an issue where Average Available Agents (AAA) was not being calculated for a 24/7 contact center
- Limited queue reports to hours of operation
- Added a TASKE security profile to assign to users in order to permit log into TASKE Cloud
- Added Agent disconnected first statistic
- Added speed control to Replay
- Added Routing Profile reporting
- Added Replay
