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Posts Tagged ‘registry’

30010: Reset the Not Ready State Time

You can reset the Not Ready state time to zero (00:00:00) in the Real-Time display when an agent changes Not Ready codes.
Tags: administration, Not Ready code, Not Ready state, Real-time, registry, reset state time duration, Windows Registry
Posted in Real-Time, TASKE Contact | No Comments »

70045: Reset the AUX Work Time State Time

You can reset the AUX Work state time to zero (00:00:00) in the Real-Time display when an agent changes AUX WORK reason codes.
Tags: administration, Aux Work Time state, Real-time, reason code, registry, reset state time duration, Windows Registry
Posted in Real-Time, TASKE Contact | No Comments »

10202: Adding SSL Support to the TASKE Widget Server

Instructions for using SSL with the TASKE Widget Server
Tags: IIS, private certificate, private key, registry, SSL, SSL certificate, TASKE Widget Server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

10200: Export TASKE Visualizer Call Data from Large PBX Files

If you have very large PBX files, export call data to to multiple XML files instead of one XML file.
Tags: administration, call data, call XML, export, PBX files, registry, XML files
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

70044: Hide VDN Extension Types for Resource Selection

You can hide VDN extension types listed on the extension selection page when producing reports.
Tags: administration, extension types, registry, reports, VDN
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

70043: Change the TASKE Timeout for Requests for Resources in the Telephone System

You can change the timeout (by default, 30 seconds) that TASKE waits for the telephone system to return results for a request.
Tags: administration, registry, timeout
Posted in Administrator, Administrator | No Comments »

10193: Change Time Options for Logged Out Agents in Real-Time

Change real-time to show time since log out instead of time stamp of when the agent logged out.
Tags: administration, agent, Information Server, Logged Out State, registry
Posted in Administrator, Desktop, Desktop, Real-Time | No Comments »

10184: Editing TASKE Registry Keys on a 64-bit Machine

When TASKE is installed on a 64-bit machine, the 32-bit Registry Editor should be used to edit TASKE registry keys
Tags: 32-bit, 64-bit, administration, registry
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

10181: How to Change the Frequency TASKE Administrator Broadcasts Changes to Client Applications

Instructions detailing how to change the frequency that the TASKE server broadcasts changes made in the TASKE Administrator.
Tags: administration, disconnect, registry
Posted in Administrator, Administrator, Desktop, Desktop | No Comments »

60022: How to Manually Update the License for a Toshiba MAS

Updating a MAS license requires editing the registry
Tags: administration, license, registry
Posted in TASKE Contact, TASKE Essential, TASKE Reporter | No Comments »

10172: Reports or Visualizer Searches Time Out

How to increase the timeout for reports and Visualizer searches
Tags: administration, IIS, registry, time out
Posted in Reports, Reports, Reports, Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

10170: A “The database could not be created or initialized” Message Appears When Launching TASKE DisplayCentral

DisplayCentral has an error in the path to the TASKE server's Site Data folder resulting in a "Database could not be created or initialized" error
Tags: Client Configuration, database, registry, Server Address, Site Data
Posted in DisplayCentral, DisplayCentral | No Comments »

10160: TASKE Server Computer is Slow and Real-Time Client Applications Stop Responding

Server computer is slow due to large summary files being generated for reports and visualizer
Tags: administration, Information Server, registry, server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

60019: TASKE Information Server Does Not Start When the Computer Starts

Information Server attempting to connect times out before the Net Server is available
Tags: Information Server, Net Server, registry
Posted in TASKE Contact, TASKE Essential, TASKE Reporter | No Comments »

10142: Integrating COREMedia CoreDirect with TASKE

Instructions for setting up CoreDirect to function with TASKE
Tags: administration, registry
Posted in Integrations | No Comments »

10081: Integrating IEX TotalView with TASKE Contact

How to complete an integration with IEX TotalView
Tags: administration, IEX, registry
Posted in Integrations | No Comments »

70022: Tserver is Producing Congestion Errors

Tserver cannot keep up with the requests from the TASKE Collector
Tags: administration, registry
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

10137: Using the TASKE Call XML Tools

Information for utilizing the TASKE Call XML Tools
Tags: administration, call XML, registry, XML
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

10125: Integrating TASKE Contact with Impact 360 Workforce Management

Instructions for configuring Impact 360 to work with TASKE Contact
Tags: administration, registry
Posted in Integrations | No Comments »

10059: Visualizer Times Out Before Producing Search Results

How to stop Visualizer from timing out
Tags: administration, registry, time out
Posted in Visualizer, Visualizer, Visualizer, Visualizer | No Comments »