Posts Tagged ‘reason code’
You can reset the AUX Work state time to zero (00:00:00) in the Real-Time display when an agent changes AUX WORK reason codes.
Tags: administration, Aux Work Time state, Real-time, reason code, registry, reset state time duration, Windows Registry
Posted in Real-Time, TASKE Contact | No Comments »
The Avaya system must be configured to use two digit AUX work reason codes in order for TASKE to display the reason codes in the real-time area.
Tags: AUX Work, reason code
Posted in Real-Time | No Comments »