TASKE Support Knowledge Base

Posts Tagged ‘queue’

Modular messaging trunks must be identified
Tags: abandon, administration, modular messaging, queue
Posted in Reports | No Comments »

Callbacks may be reported as abandons if caller hangs up before the script completes
Tags: abandon, callback, queue
Posted in Reports, Reports | No Comments »

Queue reports have very few or no abandoned calls due to announcement ports being configured incorrectly in Administrator.
Tags: abandon, announcement, queue
Posted in Administrator, Administrator, Reports, Reports | No Comments »

Why the number of calls and time to answer differ in the DNIS and Queue by DNIS reports.
Tags: DNIS, queue
Posted in Reports, Reports | No Comments »

Reports includes an option to omit short abandons from reports, whereas every other area of TASKE will report all abandons
Tags: abandon, queue, Spectrum
Posted in Real-Time, Reports | No Comments »