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TASKE Support Knowledge Base

Posts Tagged ‘Information Server’

10193: Change Time Options for Logged Out Agents in Real-Time

Change real-time to show time since log out instead of time stamp of when the agent logged out.
Tags: administration, agent, Information Server, Logged Out State, registry
Posted in Administrator, Desktop, Desktop, Real-Time | No Comments »

10190: How to Turn Off Silent Monitoring Indicators

Information for how to turn off the silent monitor (service observe) indicator.
Tags: administration, Information Server, PCI compliance, recording, service observe, silent monitor
Posted in Desktop, Desktop, Real-Time | No Comments »

10036: Chat is Disabled or Won’t Set to ‘Available’

Chat must be enabled on the TASKE server and will function in only one client, even if you a logged in to multiple chat-enabled clients
Tags: administration, disabled, Information Server
Posted in Chat, Chat | No Comments »

10058: Understanding TASKE Licensing and Monitoring License Use

TASKE licenses site according to size of site and number of users
Tags: administration, Information Server, license, security, user
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

70035: TASKE Logs Show acsOpenStream failed Error

Upgrade of AES required for ACS Error -8
Tags: administration, AES, Application Enablement Services, Information Server, TSAPI
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

70034: TASKE Logs Show TSERVER BAD PASSWORD OR LOGIN Error

Ensure the correct user name and password for the CTI user is entered in the Information Server
Tags: administration, AES, Application Enablement Services, Information Server, SDB, Security Database, TSAPI
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

60020: Information Server is not Collecting Data and Displaying an Error

Disable the ACD service in the MIS Server to make TASKE Essential work
Tags: administration, Information Server, MIS Server, Net Server, service
Posted in TASKE Essential | No Comments »

10160: TASKE Server Computer is Slow and Real-Time Client Applications Stop Responding

Server computer is slow due to large summary files being generated for reports and visualizer
Tags: administration, Information Server, registry, server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

40022: Configuring Concurrent TASKE Contact and TASKE Essential Connections with an Iwatsu Enterprise-CS Telephone System

Instructions on how to configure TASKE Contact and TASKE Essential to connect to the same Iwatsu Enterprise-CS telephone system.
Tags: administration, connect, data connection, Information Server, IX-HCIF card, TCP/IP
Posted in TASKE Contact, TASKE Essential | No Comments »

60019: TASKE Information Server Does Not Start When the Computer Starts

Information Server attempting to connect times out before the Net Server is available
Tags: Information Server, Net Server, registry
Posted in TASKE Contact, TASKE Essential, TASKE Reporter | No Comments »

10141: Busy Agents or Extensions Appear Idle after a Information Server Restart

Why some resources that are busy appear idle
Tags: administration, Collector, Information Server
Posted in Real-Time, Real-Time | No Comments »

10094: Missing or Relocated toolbox.cde File Causes a Licensing Error that Prevents Information Server from Starting

Moving or deleting the toolbox.cde file will cause issues
Tags: administration, Information Server, license, lock, toolbox.cde
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

10115: New Resources Added are not Appearing in Real-Time or Reporting Applications

After adding resources to TASKE, you must restart the Information Server.
Tags: administration, Information Server, restart
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

10118: TASKE logs show a “E,11,…,[socket 2A8] send failed,rc=10054” Error

Why do I see a socket error in the TASKE logs
Tags: administration, Information Server, socket
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

10035: Updating Your License

Instructions for updating your license
Tags: administration, Information Server, license
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »