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TASKE Support Knowledge Base

Posts Tagged ‘Information Server’

Change real-time to show time since log out instead of time stamp of when the agent logged out.
Tags: administration, agent, Information Server, Logged Out State, registry
Posted in Administrator, Desktop, Desktop, Real-Time | No Comments »

Information for how to turn off the silent monitor (service observe) indicator.
Tags: administration, Information Server, PCI compliance, recording, service observe, silent monitor
Posted in Desktop, Desktop, Real-Time | No Comments »

Chat must be enabled on the TASKE server and will function in only one client, even if you a logged in to multiple chat-enabled clients
Tags: administration, disabled, Information Server
Posted in Chat, Chat | No Comments »

TASKE licenses site according to size of site and number of users
Tags: administration, Information Server, license, security, user
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Upgrade of AES required for ACS Error -8
Tags: administration, AES, Application Enablement Services, Information Server, TSAPI
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

Ensure the correct user name and password for the CTI user is entered in the Information Server
Tags: administration, AES, Application Enablement Services, Information Server, SDB, Security Database, TSAPI
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

Disable the ACD service in the MIS Server to make TASKE Essential work
Tags: administration, Information Server, MIS Server, Net Server, service
Posted in TASKE Essential | No Comments »

Server computer is slow due to large summary files being generated for reports and visualizer
Tags: administration, Information Server, registry, server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Instructions on how to configure TASKE Contact and TASKE Essential to connect to the same Iwatsu Enterprise-CS telephone system.
Tags: administration, connect, data connection, Information Server, IX-HCIF card, TCP/IP
Posted in TASKE Contact, TASKE Essential | No Comments »

Information Server attempting to connect times out before the Net Server is available
Tags: Information Server, Net Server, registry
Posted in TASKE Contact, TASKE Essential, TASKE Reporter | No Comments »

Why some resources that are busy appear idle
Tags: administration, Collector, Information Server
Posted in Real-Time, Real-Time | No Comments »

Moving or deleting the toolbox.cde file will cause issues
Tags: administration, Information Server, license, lock, toolbox.cde
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

After adding resources to TASKE, you must restart the Information Server.
Tags: administration, Information Server, restart
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Why do I see a socket error in the TASKE logs
Tags: administration, Information Server, socket
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

Instructions for updating your license
Tags: administration, Information Server, license
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »