TASKE Support Knowledge Base

Posts Tagged ‘agent’

Change real-time to show time since log out instead of time stamp of when the agent logged out.
Tags: administration, agent, Information Server, Logged Out State, registry
Posted in Administrator, Desktop, Desktop, Real-Time | No Comments »

TASKE will not peg 'time-in-state' for simultaneous states, therefore the highest priority state only will be accumulated
Tags: agent, DND
Posted in Reports, Reports | No Comments »

Agent reports do not report duration twice when an agent is handling two calls simultaneously
Tags: agent, outbound
Posted in Reports, Reports | No Comments »

Real-Time shows Idle time but that does not mean they are the agent most likely to get the next call.
Tags: agent, idle
Posted in Real-Time | No Comments »