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TASKE Support Knowledge Base

Posts Tagged ‘administration’

Instructions for configuring Impact 360 to work with TASKE Contact
Tags: administration, registry
Posted in Integrations | No Comments »

When using the TASKE/IEX integration, TASKE sends IEX the state of the agent. Some of these records have agent state of 0 which is an unknown state.
Tags: administration, IEX, Windows Registry
Posted in Integrations | No Comments »

Missing resources cause statistics to be inaccurate
Tags: administration, SDB, Security Database
Posted in Real-Time, Real-Time, Reports, Reports | No Comments »

Automatically create exclusion rules for lists of resources.
Tags: administration, Database Update, resources
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

SMS connection to the Communication Manager stops working.
Tags: administration, AES, Application Enablement Services, Database Update, SMS
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

You can reset the Not Ready state time to zero (00:00:00) in the Real-Time display when an agent changes Not Ready codes.
Tags: administration, Not Ready code, Not Ready state, Real-time, registry, reset state time duration, Windows Registry
Posted in Real-Time, TASKE Contact | No Comments »

You can reset the AUX Work state time to zero (00:00:00) in the Real-Time display when an agent changes AUX WORK reason codes.
Tags: administration, Aux Work Time state, Real-time, reason code, registry, reset state time duration, Windows Registry
Posted in Real-Time, TASKE Contact | No Comments »

You can hide VDN extension types listed on the extension selection page when producing reports.
Tags: administration, extension types, registry, reports, VDN
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

Instructions for showing a website as a component in TASKE DisplayCentral
Tags: administration, Internet Explorer, web browser, Windows Registry
Posted in DisplayCentral, DisplayCentral | No Comments »

If you have very large PBX files, export call data to to multiple XML files instead of one XML file.
Tags: administration, call data, call XML, export, PBX files, registry, XML files
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

If the report selection page does not appear, increase the memory buffer used by Microsoft Internet Information Service (IIS) version 7 and higher.
Tags: administration, IIS, memory buffer, reports
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

You can change the timeout (by default, 30 seconds) that TASKE waits for the telephone system to return results for a request.
Tags: administration, registry, timeout
Posted in Administrator, Administrator | No Comments »

Change real-time to show time since log out instead of time stamp of when the agent logged out.
Tags: administration, agent, Information Server, Logged Out State, registry
Posted in Administrator, Desktop, Desktop, Real-Time | No Comments »

Information for how to turn off the silent monitor (service observe) indicator.
Tags: administration, Information Server, PCI compliance, recording, service observe, silent monitor
Posted in Desktop, Desktop, Real-Time | No Comments »

When TASKE is installed on a 64-bit machine, the 32-bit Registry Editor should be used to edit TASKE registry keys
Tags: 32-bit, 64-bit, administration, registry
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Instructions detailing how to change the frequency that the TASKE server broadcasts changes made in the TASKE Administrator.
Tags: administration, disconnect, registry
Posted in Administrator, Administrator, Desktop, Desktop | No Comments »

Modular messaging trunks must be identified
Tags: abandon, administration, modular messaging, queue
Posted in Reports | No Comments »

TASKE applications require disk space for application installation as well as space for storing data files. This article describes how you can estimate the amount of free disk space your installation will require.
Tags: administration, bytes, computer, disk, harddrive
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Devices need to be entered in the TASKE Administrator and the Avaya TSAPI SDB
Tags: administration, AES, Application Enablement Services, Avaya Site Administration, Database Update, SDB, Security Database, TSAPI
Posted in TASKE Contact, TASKE Essential, TASKE Visualizer | No Comments »

Information on how to use Administrator or manually backup your TASKE server.
Tags: administration, backup, server
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

TASKE licenses site according to size of site and number of users
Tags: administration, Information Server, license, security, user
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Remove TASKE Contact and install TASKE Reporter
Tags: administration, install, license
Posted in TASKE Reporter | No Comments »

Instructions for recreating the IIS IUSR and IWAM default accounts which are required in order for TASKE to function
Tags: administration, IIS, IUSR, IWAM, service
Posted in TASKE Contact, TASKE Essential, TASKE Reporter, TASKE Visualizer | No Comments »

Updating a MAS license requires editing the registry
Tags: administration, license, registry
Posted in TASKE Contact, TASKE Essential, TASKE Reporter | No Comments »

Report fails with a "Failed to parse template" error
Tags: administration, database, DBFilter, filter, illegal characters
Posted in Administrator, Administrator, Administrator, Reports, Reports, Reports | No Comments »