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TASKE Support Knowledge Base

Category: Reports

Modular messaging trunks must be identified
Tags: abandon, administration, modular messaging, queue
Posted in Reports | No Comments »

Callbacks may be reported as abandons if caller hangs up before the script completes
Tags: abandon, callback, queue
Posted in Reports, Reports | No Comments »

Queue reports have very few or no abandoned calls due to announcement ports being configured incorrectly in Administrator.
Tags: abandon, announcement, queue
Posted in Administrator, Administrator, Reports, Reports | No Comments »

Explanation for why extension reports may have more abandoned calls than expected.
Tags: abandon, extension, shared directory number, shared-line appearance
Posted in Reports, Reports, Reports | No Comments »

Report fails with a "Failed to parse template" error
Tags: administration, database, DBFilter, filter, illegal characters
Posted in Administrator, Administrator, Administrator, Reports, Reports, Reports | No Comments »

How to increase the timeout for reports and Visualizer searches
Tags: administration, IIS, registry, time out
Posted in Reports, Reports, Reports, Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

For locations where numbers may be dialed without including an area code, Reports requires the local area code information to determine the orgin of these calls
Tags: administration, area code, phone number
Posted in Reports, Reports, Reports | No Comments »

Call statistics do not match across reports because not all devices have been entered in TASKE Administrator
Tags: administration, database, Database Update, resources
Posted in Administrator, Administrator, Administrator, Reports, Reports, Reports | No Comments »

Why the exported report files have the names they do
Tags: csv, Excel, export
Posted in Reports, Reports, Reports | No Comments »

Missing resources cause statistics to be inaccurate
Tags: administration, SDB, Security Database
Posted in Real-Time, Real-Time, Reports, Reports | No Comments »

A user receives errors when trying to email a report, whether on a schedule or on demand
Tags: email
Posted in Reports, Reports, Reports | No Comments »

Insufficient permissions granted to the TASKE Add-On server can interfere with printing
Tags: administration, print, security, service
Posted in Reports, Reports, Reports | No Comments »

Why the number of calls and time to answer differ in the DNIS and Queue by DNIS reports.
Tags: DNIS, queue
Posted in Reports, Reports | No Comments »

Trunk Group reports display a value of 0 for the 'All trunks in group are busy' metric all the time
Tags: phone line, trunk
Posted in Reports, Reports, Reports | No Comments »

Pie charts experience issues when displaying labels
Tags: chart, graph
Posted in Real-Time, Reports, Reports | No Comments »

How calls are accounted for in TASKE during the switch from Daylight Saving Time to Standard Time
Tags: Daylight Saving Time, time
Posted in Desktop, Desktop, DisplayCentral, DisplayCentral, Real-Time, Real-Time, Reports, Reports, Reports, Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

Plain text reports emailed appear unreadable due to font chosen for display in the email application
Tags: email
Posted in Reports, Reports, Reports | No Comments »

Agent transfer counts only include ACD calls, versus Extension transfer counts which include all call types
Tags: transfer
Posted in Reports, Reports | No Comments »

TASKE will not peg 'time-in-state' for simultaneous states, therefore the highest priority state only will be accumulated
Tags: agent, DND
Posted in Reports, Reports | No Comments »

Agent reports do not report duration twice when an agent is handling two calls simultaneously
Tags: agent, outbound
Posted in Reports, Reports | No Comments »

Reports includes an option to omit short abandons from reports, whereas every other area of TASKE will report all abandons
Tags: abandon, queue, Spectrum
Posted in Real-Time, Reports | No Comments »

Troubleshooting when auto-emailing or auto-printing isn't working
Tags: email, print, schedule
Posted in Reports, Reports, Reports | No Comments »