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TASKE Support Knowledge Base

Category: Reports

70027: An Agent or Extension is not Credited with Time Spent in the Do Not Disturb or Work Time States

Missing resources cause statistics to be inaccurate
Tags: administration, SDB, Security Database
Posted in Real-Time, Real-Time, Reports, Reports | No Comments »

70041: Queue Reports Appear to Have Too Many Abandoned Calls

Modular messaging trunks must be identified
Tags: abandon, administration, modular messaging, queue
Posted in Reports | No Comments »

60024: Queue Reports Appear to Have Too Many Abandoned Calls

Callbacks may be reported as abandons if caller hangs up before the script completes
Tags: abandon, callback, queue
Posted in Reports, Reports | No Comments »

10177: Queue Reports Appear to Contain Too Few Abandoned Calls

Queue reports have very few or no abandoned calls due to announcement ports being configured incorrectly in Administrator.
Tags: abandon, announcement, queue
Posted in Administrator, Administrator, Reports, Reports | No Comments »

10178: Extension Reports Appear to Have Too Many Abandoned Calls

Explanation for why extension reports may have more abandoned calls than expected.
Tags: abandon, extension, shared directory number, shared-line appearance
Posted in Reports, Reports, Reports | No Comments »

10171: Report Fails with a Failed to Parse Template Error

Report fails with a "Failed to parse template" error
Tags: administration, database, DBFilter, filter, illegal characters
Posted in Administrator, Administrator, Administrator, Reports, Reports, Reports | No Comments »

10172: Reports or Visualizer Searches Time Out

How to increase the timeout for reports and Visualizer searches
Tags: administration, IIS, registry, time out
Posted in Reports, Reports, Reports, Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

10051: City and State Information is Missing from the Caller Location Column of Reports

For locations where numbers may be dialed without including an area code, Reports requires the local area code information to determine the orgin of these calls
Tags: administration, area code, phone number
Posted in Reports, Reports, Reports | No Comments »

10167: Call Statistics Compared Across Reports Do Not Match

Call statistics do not match across reports because not all devices have been entered in TASKE Administrator
Tags: administration, database, Database Update, resources
Posted in Administrator, Administrator, Administrator, Reports, Reports, Reports | No Comments »

10052: Understanding the Naming Convention of Exported Reports

Why the exported report files have the names they do
Tags: csv, Excel, export
Posted in Reports, Reports, Reports | No Comments »

10159: Emailing of Report Doesn’t Work

A user receives errors when trying to email a report, whether on a schedule or on demand
Tags: email
Posted in Reports, Reports, Reports, Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

10150: Understanding the Differences between DNIS by Interval and Queue by DNIS Reports

Why the number of calls and time to answer differ in the DNIS and Queue by DNIS reports.
Tags: DNIS, queue
Posted in Reports, Reports | No Comments »

10146: Trunk Group Report is Displaying Zero for the Busy Seconds

Trunk Group reports display a value of 0 for the 'All trunks in group are busy' metric all the time
Tags: phone line, trunk
Posted in Reports, Reports, Reports | No Comments »

10139: Pie Chart Labels are Missing or Incorrect

Pie charts experience issues when displaying labels
Tags: chart, graph
Posted in Real-Time, Reports, Reports | No Comments »

10130: How the Change to Standard Time Affects TASKE Applications

How calls are accounted for in TASKE during the switch from Daylight Saving Time to Standard Time
Tags: Daylight Saving Time, time
Posted in Desktop, Desktop, DisplayCentral, DisplayCentral, Real-Time, Real-Time, Reports, Reports, Reports, Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

10098: Transfer Count in Agent and Extension Reports Do Not Match

Agent transfer counts only include ACD calls, versus Extension transfer counts which include all call types
Tags: transfer
Posted in Reports, Reports | No Comments »

10095: Reports Display a Lower Than Expected Duration for DND

TASKE will not peg 'time-in-state' for simultaneous states, therefore the highest priority state only will be accumulated
Tags: agent, DND
Posted in Reports, Reports | No Comments »

10076: Agent and Agent Group Reports Show Outbound Duration as 0

Agent reports do not report duration twice when an agent is handling two calls simultaneously
Tags: agent, outbound
Posted in Reports, Reports | No Comments »

10060: Number of Abandoned Calls differs between Reports and Real-Time

Reports includes an option to omit short abandons from reports, whereas every other area of TASKE will report all abandons
Tags: abandon, queue, Spectrum
Posted in Real-Time, Reports | No Comments »