1.877.778.2753

TASKE Support Knowledge Base

Category: Real-Time

Missing resources cause statistics to be inaccurate
Tags: administration, SDB, Security Database
Posted in Real-Time, Real-Time, Reports, Reports | No Comments »

You can reset the Not Ready state time to zero (00:00:00) in the Real-Time display when an agent changes Not Ready codes.
Tags: administration, Not Ready code, Not Ready state, Real-time, registry, reset state time duration, Windows Registry
Posted in Real-Time, TASKE Contact | No Comments »

You can reset the AUX Work state time to zero (00:00:00) in the Real-Time display when an agent changes AUX WORK reason codes.
Tags: administration, Aux Work Time state, Real-time, reason code, registry, reset state time duration, Windows Registry
Posted in Real-Time, TASKE Contact | No Comments »

Change real-time to show time since log out instead of time stamp of when the agent logged out.
Tags: administration, agent, Information Server, Logged Out State, registry
Posted in Administrator, Desktop, Desktop, Real-Time | No Comments »

Information for how to turn off the silent monitor (service observe) indicator.
Tags: administration, Information Server, PCI compliance, recording, service observe, silent monitor
Posted in Desktop, Desktop, Real-Time | No Comments »

The Avaya system must be configured to use two digit AUX work reason codes in order for TASKE to display the reason codes in the real-time area.
Tags: AUX Work, reason code
Posted in Real-Time | No Comments »

Why some resources that are busy appear idle
Tags: administration, Collector, Information Server
Posted in Real-Time, Real-Time | No Comments »

Pie charts experience issues when displaying labels
Tags: chart, graph
Posted in Real-Time, Reports, Reports | No Comments »

How calls are accounted for in TASKE during the switch from Daylight Saving Time to Standard Time
Tags: Daylight Saving Time, time
Posted in Desktop, Desktop, DisplayCentral, DisplayCentral, Real-Time, Real-Time, Reports, Reports, Reports, Visualizer, Visualizer, Visualizer, Visualizer | No Comments »

Reports includes an option to omit short abandons from reports, whereas every other area of TASKE will report all abandons
Tags: abandon, queue, Spectrum
Posted in Real-Time, Reports | No Comments »

Real-Time shows Idle time but that does not mean they are the agent most likely to get the next call.
Tags: agent, idle
Posted in Real-Time | No Comments »