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TASKE Support Knowledge Base

Category: Administrator

If you have very large PBX files, export call data to to multiple XML files instead of one XML file.
Tags: administration, call data, call XML, export, PBX files, registry, XML files
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

You can hide VDN extension types listed on the extension selection page when producing reports.
Tags: administration, extension types, registry, reports, VDN
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If the report selection page does not appear, increase the memory buffer used by Microsoft Internet Information Service (IIS) version 7 and higher.
Tags: administration, IIS, memory buffer, reports
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You can change the timeout (by default, 30 seconds) that TASKE waits for the telephone system to return results for a request.
Tags: administration, registry, timeout
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Change real-time to show time since log out instead of time stamp of when the agent logged out.
Tags: administration, agent, Information Server, Logged Out State, registry
Posted in Administrator, Desktop, Desktop, Real-Time | No Comments »

Instructions detailing how to change the frequency that the TASKE server broadcasts changes made in the TASKE Administrator.
Tags: administration, disconnect, registry
Posted in Administrator, Administrator, Desktop, Desktop | No Comments »

Where to find the setup files for the TASKE Desktop Client Applications
Tags: client application, install
Posted in Administrator, Administrator, Administrator, Administrator, Desktop, Desktop, DisplayCentral, DisplayCentral | No Comments »

Queue reports have very few or no abandoned calls due to announcement ports being configured incorrectly in Administrator.
Tags: abandon, announcement, queue
Posted in Administrator, Administrator, Reports, Reports | No Comments »

Report fails with a "Failed to parse template" error
Tags: administration, database, DBFilter, filter, illegal characters
Posted in Administrator, Administrator, Administrator, Reports, Reports, Reports | No Comments »

Utility that will help find descrepancies between the phone system and your TASKE programming
Tags: administration, database, PBX file, SDB, Security Database
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Call statistics do not match across reports because not all devices have been entered in TASKE Administrator
Tags: administration, database, Database Update, resources
Posted in Administrator, Administrator, Administrator, Reports, Reports, Reports | No Comments »

Mechanisms available to be notified of selected server conditions
Tags: administration, alarm, log
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Ensure your installation is using the correct country and area codes in order to see the locations of your callers
Tags: administration, area code, country, location
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Why do I see a socket error in the TASKE logs
Tags: administration, Information Server, socket
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »