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TASKE Support Knowledge Base

Category: Administrator

10200: Export TASKE Visualizer Call Data from Large PBX Files

If you have very large PBX files, export call data to to multiple XML files instead of one XML file.
Tags: administration, call data, call XML, export, PBX files, registry, XML files
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

70044: Hide VDN Extension Types for Resource Selection

You can hide VDN extension types listed on the extension selection page when producing reports.
Tags: administration, extension types, registry, reports, VDN
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »

10199: Increase the Memory Buffer Used by Microsoft Internet Information Service

If the report selection page does not appear, increase the memory buffer used by Microsoft Internet Information Service (IIS) version 7 and higher.
Tags: administration, IIS, memory buffer, reports
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70043: Change the TASKE Timeout for Requests for Resources in the Telephone System

You can change the timeout (by default, 30 seconds) that TASKE waits for the telephone system to return results for a request.
Tags: administration, registry, timeout
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10193: Change Time Options for Logged Out Agents in Real-Time

Change real-time to show time since log out instead of time stamp of when the agent logged out.
Tags: administration, agent, Information Server, Logged Out State, registry
Posted in Administrator, Desktop, Desktop, Real-Time | No Comments »

10181: How to Change the Frequency TASKE Administrator Broadcasts Changes to Client Applications

Instructions detailing how to change the frequency that the TASKE server broadcasts changes made in the TASKE Administrator.
Tags: administration, disconnect, registry
Posted in Administrator, Administrator, Desktop, Desktop | No Comments »

10128: Installing TASKE Windows Desktop Client Applications

Where to find the setup files for the TASKE Desktop Client Applications
Tags: client application, install
Posted in Administrator, Administrator, Administrator, Administrator, Desktop, Desktop, DisplayCentral, DisplayCentral | No Comments »

10177: Queue Reports Appear to Contain Too Few Abandoned Calls

Queue reports have very few or no abandoned calls due to announcement ports being configured incorrectly in Administrator.
Tags: abandon, announcement, queue
Posted in Administrator, Administrator, Reports, Reports | No Comments »

10171: Report Fails with a Failed to Parse Template Error

Report fails with a "Failed to parse template" error
Tags: administration, database, DBFilter, filter, illegal characters
Posted in Administrator, Administrator, Administrator, Reports, Reports, Reports | No Comments »

70037: Finding Discrepancies Between Resources Listed in TASKE Compared to the Phone System

Utility that will help find descrepancies between the phone system and your TASKE programming
Tags: administration, database, PBX file, SDB, Security Database
Posted in Administrator, Administrator, Administrator | No Comments »

10167: Call Statistics Compared Across Reports Do Not Match

Call statistics do not match across reports because not all devices have been entered in TASKE Administrator
Tags: administration, database, Database Update, resources
Posted in Administrator, Administrator, Administrator, Reports, Reports, Reports | No Comments »

10156: Configuring TASKE Administrator System Alarm Notifications

Mechanisms available to be notified of selected server conditions
Tags: administration, alarm, log
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10147: Configuring the Home Country Code for TASKE Products

Ensure your installation is using the correct country and area codes in order to see the locations of your callers
Tags: administration, area code, country, location
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10118: TASKE logs show a “E,11,…,[socket 2A8] send failed,rc=10054” Error

Why do I see a socket error in the TASKE logs
Tags: administration, Information Server, socket
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