TASKE Support Knowledge Base
Category: TASKE Contact
Summary Introduced in version 2018.1 of TASKE, Desktop clients can be configured to no longer be required to update when the TASKE server is updated. Configuring the Upgrade Process Versions 2018.1 through 2019.3 For versions prior to 2021.1, in the Setups share for the Desktop installation there is a setup.ini file. This file contains two […]
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Instructions for configuring Impact 360 to work with TASKE Contact
Tags: administration, registry
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When using the TASKE/IEX integration, TASKE sends IEX the state of the agent. Some of these records have agent state of 0 which is an unknown state.
Tags: administration, IEX, Windows Registry
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Missing resources cause statistics to be inaccurate
Tags: administration, SDB, Security Database
Posted in Real-Time, Real-Time, Reports, Reports | No Comments »
Automatically restart device monitors when telephone system ends a monitor.
Tags: device monitor, registry
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Requirements for computers running Desktop
Tags: computer, requirement
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Automatically create exclusion rules for lists of resources.
Tags: administration, Database Update, resources
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SMS connection to the Communication Manager stops working.
Tags: administration, AES, Application Enablement Services, Database Update, SMS
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Use Windows Task Scheduler to increase the frequency of Call XML exports.
Tags: call XML, export, schedule
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Iwatsu ECS phone systems can only support one client connection at a time on port 5003 this results in a conflict when ICON Enterprise Services 5.0+ is being used.
Tags: license
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You can reset the Not Ready state time to zero (00:00:00) in the Real-Time display when an agent changes Not Ready codes.
Tags: administration, Not Ready code, Not Ready state, Real-time, registry, reset state time duration, Windows Registry
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You can reset the AUX Work state time to zero (00:00:00) in the Real-Time display when an agent changes AUX WORK reason codes.
Tags: administration, Aux Work Time state, Real-time, reason code, registry, reset state time duration, Windows Registry
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You can hide VDN extension types listed on the extension selection page when producing reports.
Tags: administration, extension types, registry, reports, VDN
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Instructions for showing a website as a component in TASKE DisplayCentral
Tags: administration, Internet Explorer, web browser, Windows Registry
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Computer requirements for the server running TASKE.
Tags: requirement, server
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Requirements for computers running DisplayCentral
Tags: computer, requirement
Posted in DisplayCentral, DisplayCentral | No Comments »
Browsers that work with the latest TASKE release
Tags: browser, Chrome, Edge, Firefox, IE, Opera, requirement, Safari
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Requirements specific to customers connecting to a Cisco UCCX telephone system
Tags: computer, requirement
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Requirements specific to customers connecting to an Avaya Communication Manager telephone system
Tags: computer, requirement
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Requirements specific to customers connecting to a Toshiba telephone system
Tags: computer, requirement
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Requirements specific to customers connecting to Iwatsu telephone systems
Tags: computer, requirement
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If you have very large PBX files, export call data to to multiple XML files instead of one XML file.
Tags: administration, call data, call XML, export, PBX files, registry, XML files
Posted in Administrator, Administrator, Administrator, Administrator | No Comments »
If the report selection page does not appear, increase the memory buffer used by Microsoft Internet Information Service (IIS) version 7 and higher.
Tags: administration, IIS, memory buffer, reports
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You can change the timeout (by default, 30 seconds) that TASKE waits for the telephone system to return results for a request.
Tags: administration, registry, timeout
Posted in Administrator, Administrator | No Comments »
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