The Administrator log is registering the following error:
acsOpenStream failed, rc=-8
Following this error, data collection on the CTI Tab of the TASKE Information Server will halt.
This is a known issue with Application Enablement Services (AES) 3.0 Build 46, 3.0.1 Build 50.1.
This issue has been resolved in Application Enablement Services 3.1.
A temporary solution for this issue is to restart the TSAPI Service from the Application Enablement Services OAM Webpage.
For further information on this issue, please refer to Avaya’s support web site.
- Avaya Communication Manager