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TASKE Support Knowledge Base

Summary

This article describes the requirements for the server computer dedicated to running version 8.8 or 8.9 TASKE server applications in conjunction with Iwatsu telephone systems. If you have a different version of TASKE or telephone system, please refer to Article 10000 for the correct system requirements.

Important: Note the following before selecting a TASKE server computer and installing the TASKE server applications:

  • The requirements in this article operate on the assumption that the TASKE server computer is dedicated to TASKE server applications.
  • TASKE does not support systems where the server computer is also an Active Directory Server, a Primary Domain Controller (PDC), a Backup Domain Controller (BDC), or an Exchange Server.
  • Although a desktop computer is acceptable for the TASKE server computer, TASKE recommends using an entry-level server computer. Regardless of the type of computer used, a Microsoft® server-level operating system is recommended.
  • The TASKE server can connect to either Iwatsu telephone system utilizing a serial connection to the IX-HCIF card or the Iwatsu Enterprise-CS can alternatively connect utilizing TCP/IP.
  • TASKE Contact and TASKE Essential can concurrently connect to an Iwatsu Enterprise-CS telephone system provided the telephone system is equipped with an IX-HCIF card to provide a second connection for data collection. Read Article 40022 for more information.
  • TASKE is Enterprise Application Software and as such runs on the TASKE server and requires a user to be logged in in order to function.

The requirements in this article are the recommended configuration for sites monitoring up to 50 agents. Sites with more than 50 agents and/or high call volume should increase the server computer capabilities.

For more information regarding any of the above points please contact TASKE.

TASKE Server Computer Recommended Configuration

Operating System Microsoft Windows Server version 2012 or 2008 (32bit or 64bit)
Required Software Microsoft Internet Information Server (IIS) with ASP feature enabled
Processor Quad-Core Intel® Xeon® 2.3 GHz or better
RAM 8 GB or more
Free Storage Space 250 GB or more *
Sound Card Optional for audible alarms
Network Interface Gigabit Adapter

* Refer to Article 10007 for more information on how this disk space is used

TASKE Web Portal Requirements

Required Software A web browser supporting Java 8 with JavaScript enabled. View Article 10001 for more information.
Sound Card Optional for audible alarms
Network A network connection to the TASKE Server

TASKE DisplayCentral Requirements

Operating System Microsoft Windows 8 or 7, Server 2012 or 2008 (all 32bit or 64bit)
Sound Card Optional for audible alarms
Network A network connection to the TASKE Server

TASKE Desktop Requirements

Operating System Microsoft Windows 8 or 7, Server 2012 or 2008 (all 32bit or 64bit) or Linux or Mac
Required Software Java 8
Sound Card Optional for audible alarms
Network A network connection to the TASKE Server

Applies to:

Telephone Systems:

  • Iwatsu ADIX APS and Enterprise-CS

Tags:

computerrequirementserver

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