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TASKE Support Knowledge Base

Chat is Disabled or Won’t Set to ‘Available’

Last Updated: 14-Jun-2011

Issue

When using the Web Application, the Chat Contacts list is greyed out and the Send button is disabled.

Or, when using Desktop, the Status drop list remains at ‘Unavailable’ and will not allow you to select ‘Available’.

Reason

This behaviour could be observed for one of two reasons:

  1. When a user logs in to both the Web Application and Desktop, only one of these two clients can have Chat enabled. In this case, it will be the application that you logged in to first.
  2. Chat has been disabled on the TASKE Server

Solutions

  1. Log in to only one TASKE application at a time, or log in to the application with which you prefer to utilize chat first.
  2. Have your TASKE administrator enable chat on the TASKE server from the Information Server, Configure menu, the Chat Configuration menu item.

Applies to:

Telephone Systems:

  • All

Tags:

administrationdisabledInformation Server

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