TASKE Version
This article describes the requirements for the server computer dedicated to running version 8.8 or 8.9 TASKE server applications in conjunction with a Cisco Unified Communications Manager telephone system. If you have a different version of TASKE or telephone system, please refer to Article 10000 for the correct system requirements.
Summary
Note the following before selecting a TASKE server computer and installing the TASKE Contact server applications:
- The requirements in this article operate on the assumption that the TASKE server computer is dedicated to TASKE server applications.
- TASKE does not support systems where the server computer is also an Active Directory Server, a Primary Domain Controller (PDC), a Backup Domain Controller (BDC), or an Exchange Server.
- Although a desktop computer is acceptable for the TASKE server computer, TASKE recommends using an entry-level server computer. Regardless of the type of computer used, a Microsoft server-level operating system is recommended.
- The call processing solution must include a minimum version of 5 of Cisco Unified Communications Contact Center Express and have TCP/IP access to the TASKE server.
- TASKE is Enterprise Application Software and as such runs on the TASKE server and requires a user to be logged in in order to function.
The requirements in this article are the recommended configuration for sites with up to 50 agents. Sites with more than 50 agents and/or high call volume should increase the server computer capabilities accordingly.
For more information regarding any of the above points please contact TASKE.
TASKE Server Computer Recommended Configuration
| Operating System | Microsoft Windows Server version 2012 or 2008 (32–bit or 64–bit) |
| Required Software | Microsoft Internet Information Server (IIS) with ASP feature enabled |
| Processor | Quad-Core Intel® Xeon® 2.3 GHz or better |
| RAM | 8 GB or more |
| Free Storage Space | 250 GB or more * |
| Sound Card | Optional for audible alarms |
| Network Interface | Gigabit Adapter |
| Input/Output Port | USB port for software lock |
* Refer to Article 10007 for more information on how this disk space is used
TASKE Web Portal Requirements
| Required Software | A web browser supporting Java 8 with JavaScript enabled. View Article 10001 for more information. |
| Sound Card | Optional for audible alarms |
| Network | A network connection to the TASKE Server |
TASKE DisplayCentral Requirements
| Operating System | Microsoft Windows 8 or 7, Server 2012 or 2008 (all 32–bit or 64–bit) |
| Sound Card | Optional for audible alarms |
| Network | A network connection to the TASKE Server |
TASKE Desktop Requirements
| Operating System | Microsoft Windows 8 or 7, Server 2012 or 2008 (all 32–bit or 64–bit) or Linux or Mac |
| Required Software | Java 8 |
| Sound Card | Optional for audible alarms |
| Network | A network connection to the TASKE Server |
TASKE Analytics Requirements
Analytics requirements vary depending on the particular configuration chosen, but in general the following items are required.
| Operating System | Microsoft Windows Server 2012 or 2008 (32–bit or 64–bit) |
| Software |
Microsoft SQL Server 2014, 2012 or 2008 (Express, Standard or Enterprise edition)
Microsoft Internet Information Server (IIS) with ASP feature enabled |
| Network | A network connection to the TASKE Server |
TASKE will install the TASKE ODBC driver. Some options may require the purchase of a TASKE XML Integration license. TASKE Agent-Assist requires TASKE Desktop.
Applies to:
Telephone Systems:
- Cisco Unified Communications Manager
