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TASKE Support Knowledge Base

Web Client Applications are Unresponsive after Log In

Last Updated: 8-Jun-2011

Summary

Setting the address of the TASKE web server computer (the computer where the TASKE Web Server application resides) to localhost or 127.0.0.1 causes the web client applications at computers other than the web server computer to have issues. The server address must be set to the proper network name or IP address.

Issue

After logging into a TASKE web client application, at a computer other than the TASKE web server computer, the applets in the web client application are gray, unresponsive, and do not update. Applets are used in both the Real-Time and Visualizer areas of TASKE.

Reason

The address for the TASKE web server computer is set to localhost or 127.0.0.1.

Setting the address for the web server computer to one of these addresses tells the applets in the client applications to search for the TASKE
Web Server application locally. This is fine if the client application is open on the web server computer. However, opening a client application from any other computer produces unresponsive applets as the applets attempt to connect to a non-existent Web Server application on the local computer.

Solution

Use the TASKE IP Address Configuration Wizard at the TASKE web server computer to change the web server computer address to the proper
network name and IP address. To open the wizard, select Network Settings from the Tools menu of Console.

Follow the instructions in the wizard to complete the configuration. When complete, start all required TASKE servers in Console and log into the TASKE web application from a computer other than the web server computer to confirm that the applets are connecting and receiving updates.


Applies to:

Telephone Systems:

  • All

Tags:

administrationappletIP address

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