Summary

Businesses that are open and taking calls during the change from Daylight Saving Time to Standard Time will experience irregularities in the number of answered calls in TASKE real-time, reporting, and Visualizer applications. Throughout most of North America, this change occurs at 2:00 AM on the first Sunday in November¹. Continue with the remainder of this article for information on what to expect in TASKE applications when the time change occurs.

1. The day and time of the change to Standard Time may vary in other areas of the world.

Issue

The 2:00 AM to 2:15 AM time frame in the Real-Time and Review areas of TASKE are reporting an unusually large number of calls. Similarly, reporting and Visualizer are reporting large numbers of calls for the 1:00 AM to 2:00 AM time frame.

Reason

The gain of an hour in the change from Daylight Saving Time to Standard time affects real-time, reporting, and Visualizer applications differently. Events are recorded by TASKE according to the server computer’s time clock, and therefore when it is adjusted back an hour, the event timestamps are adjusted accordingly.

In real-time applications, the 2:00 AM to 2:15 AM time frame is already open when the time change occurs. This causes all calls answered from 1:00 AM to 2:15 AM Standard Time to be reported in the 2:00 AM to 2:15 AM time frame. At 2:16 AM Standard Time, all reporting returns to normal because the time frame that included the change has passed.

The result in the reporting and Visualizer applications is that calls received in the 1:00 AM to 2:00 AM time frame for both Daylight Saving Time and Standard Time are incremented together. This inflates the number of calls in the 1:00 AM to 2:00 AM time frame in reports and Visualizer displays.

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Applies to:

• TASKE Visualizer > Desktop
• TASKE Contact > Desktop
• TASKE Contact > DisplayCentral
• TASKE Visualizer > DisplayCentral
• TASKE Contact > Real-Time
• TASKE Essential > Real-Time
• TASKE Contact > Reports
• TASKE Reporter > Reports
• TASKE Essential > Reports
• TASKE Reporter > Visualizer
• TASKE Visualizer > Visualizer
• TASKE Essential > Visualizer
• TASKE Contact > Visualizer

Telephone Systems:

• All

Tags:

Daylight Saving Time • time

This entry was posted on 26-Oct-2004 by TASKE Technology. This entry was last modified on 29-Apr-2011.