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TASKE Support Knowledge Base

TASKE Web Applications Blocked by Windows Firewall

Last Updated: 9-Jun-2017

Issue

The web browser is displaying one of the following errors when attempting to access a TASKE web application:

The page cannot be displayed.

Problems with this Web page might prevent it from being displayed properly or functioning properly. In the future, you can display this message by double-clicking the warning icon displayed in the status bar.

<TASKE web application name> Services Are Not Running The <TASKE web application name> Services are not running or cannot be located. Please consult with your system administrator.

Reason

Windows Firewall is interfering with the function of TASKE applications. TASKE applications must be added to the Firewall’s exception list.

Solution

On the TASKE server, launch TASKE Console. As Console attempts to start the blocked TASKE server applications, the Windows Security Alert dialog box displays the following message for each:

Do you want to keep blocking this program?

Click Unblock to add the application to the Firewall Exceptions list.

If any of the unblocked applications are not automatically started by Console (for instance WallSign Server), start each of these applications and click Unblock in the Windows Security Alert dialog box to add the applications to the Firewall Exceptions list.

For sites using a TASKE web application, the blocked ports must be manually added to the Firewall Exceptions list. To do this, open the Windows Control Panel and select Windows Firewall. Select the Exceptions tab, click Add Port, and add the appropriate ports to the Firewall Exceptions list, ensuring the port type is set to TCP for each.

For installations where the TASKE Web Services reside on the TASKE server computer, add the following ports to the Firewall Exceptions list:

  • 80
  • 5051
  • 9002

For installations where the TASKE Web Services reside on a remote web server computer, add the following ports to the Firewall Exceptions list:

  • 80
  • 5051
  • 5052
  • 9002

Further Information

For further information on Windows Firewall, refer to the Windows FirewallWeb link section of the Microsoft TechCenter.


Applies to:

Telephone Systems:

  • All

Tags:

administrationfirewallIISportremote web serversecurityservice

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