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TASKE Support Knowledge Base

Queue Reports Appear to Contain Too Few Abandoned Calls

Last Updated: 22-May-2013

Issue

Queue reports show very few or no abandoned calls.

Reason

When entering a delay announcement device in TASKE Administrator, an incorrect port type was assigned to the device. This issue also occurs if the delay announcement device is missing from TASKE Administrator. In particular, this is for announcement devices used to provide information to callers in queue.

Solution

Configure all delay announcement devices with the correct port type in TASKE Administrator. The following table shows the port type for each telephone system:

Telephone System Port Type
Avaya  Communication Manager AUDIX
Avaya  MERLIN MAGIX VMI Port
Cisco Auto-attendant
Inter-Tel  Axxessory Talk
Iwatsu  Voice
Mitel  RAD
Toshiba Strata Announcement

Applies to:

Telephone Systems:

  • All

Tags:

abandonannouncementqueue

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