Issue

By default, for logged out agents, Real-Time shows the time of day when each agent logged out. This article describes how to change this default such that Real-Time shows the duration of time since each agent logged out.

This option applies to the time displayed for all logged out agents when viewed in Real-Time. You cannot set the option on an individual agent basis.

Requirements

TASKE version 8.9.3288.0 or higher. You can upgrade your TASKE, if required.

Solution

A registry entry determines whether Real-Time shows the time of day that a log out occurred or the duration since the log out.

Use the following steps to display the duration of time since log out:

1. On the TASKE server computer, open the Windows Registry Editor. Refer to Article 10184 if you’re using a 64-bit machine.
2. Locate the HKLM\Software\TASKE Technology\Call Management subkey. You may want to back up the subkey by exporting it before making changes. For information, see your operating system documentation.
3. Create a DWORD registry item named AbsoluteLogoutTimes.
4. Assign the value 0 to the registry item.
5. Exit the Registry Editor.
6. Restart the Information Server.

Tip: To reset the Real-Time option to show the time of day that log outs occurred, remove the AbsoluteLogoutTimes registry item and restart the Information Server.

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Applies to:

• TASKE Contact > Administrator
• TASKE Visualizer > Desktop
• TASKE Contact > Desktop
• TASKE Contact > Real-Time

Telephone Systems:

• All

Tags:

administration • agent • Information Server • Logged Out State • registry

This entry was posted on 2-Dec-2013 by TASKE Technology. This entry was last modified on 16-Sep-2016.