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TASKE Support Knowledge Base

Summary

TASKE Contact and TASKE Essential allow both products to concurrently connect to the same Enterprise-CS telephone system. This article provides a high-level explanation of how to achieve license validation and data collection connectivity for both products.

Issue

A business wants to use TASKE Contact to monitor and report on its contact center activity and TASKE Essential to monitor and report on telephony activity throughout the rest of the organization.

However when they attempt to run both products they receive the following errors in the TASKE Information Server, the TASKE Contact Windows desktop client applications, or the TASKE web client applications.

When the Information Server encounters this issue, the application will not launch and the TCP/IP Settings window will present one of the following error messages:

Could not log in to the Enterprise-CS. Please search http://support.taske.com/ or contact your TASKE technical support center.

Error loading licensing information. Please search http://support.taske.com/ or contact your TASKE technical support center.

When a TASKE Windows desktop client application encounters this issue, the application will not launch and the following error message will display:

A license could not be acquired. This can occur if the connection with the TASKE Information Server was lost. Please retry the operation in 30 seconds.

When a TASKE web client application encounters this issue, log in attempts to the application will fail and one of the following error messages will display:

There is a problem connecting to the server. Please contact your system administrator.

Check that the TASKE services and Information Server are running.

Solution

TASKE Contact and TASKE Essential allow sites to concurrently connect both products to a single Enterprise-CS telephone system providing the telephone system is equipped with an IX-HCIF card. The TASKE applications must reside on different computers and both have a TCP/IP connection to the telephone system.

License Validation

For license validation, both TASKE Contact and TASKE Essential connect to the telephone system via TCP/IP. Both TASKE Contact and TASKE Essential use the same TCP/IP port to connect to the telephone system for license validation.

Data Collection

For data collection, the preferred connection method is TCP/IP. However, only one application can connect to the TCP/IP port supplying the telephone system data stream. For this reason, the telephone system must be equipped with an IX-HCIF card to provide a second connection for data collection.

System Diagram

The diagram below illustrates how the TASKE products connect to the telephone system for license validation and data collection.


Applies to:

Telephone Systems:

  • Iwatsu Enterprise-CS

Tags:

administrationconnectdata connectionInformation ServerIX-HCIF cardTCP/IP

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