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TASKE Support Knowledge Base

Issue

The Administrator log is registering the following error:

CSTA Universal Failure Messages with GENERIC_SUBSCRIBED_RESOURCE_AVAILABILITY (41)

Reason

This error generally indicates that a TSAPI Basic User license is not available to perform the attempted operation. One TSAPI Basic User license is required for every station and ACD Hunt Group that will be monitored (these items are entered in the AES Security Database under Devices).

Solution

Each station and ACD Hunt Group that will be monitored in TASKE will require a TSAPI Basic User license. If you require additional TSAPI Basic User licenses contact your Avaya sales representative.

If the error persists after making the appropriate changes, contact Avaya Inc.Web link for assistance.


Applies to:

Telephone Systems:

  • Avaya Communication Manager

Tags:

administrationSDBSecurity DatabaseTSAPI

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