TASKE Reporter is a web-based call reporting solution that provides advanced reporting capabilities to businesses with small, or informal contact centers. Managers in this type of environment may only need historical reporting. With the reports offered by TASKE Reporter, managers can easily track service levels, agent performance, trends in call volume, or the origin of calls by city or state.
With TASKE Reporter, create reports for queue, agent, extension, and trunk activity. Report on intervals as small as 15-minutes in daily, weekly or monthly periods. Print, export, or email the reports on demand or automatically through a schedule.
The browser-based backbone of TASKE Reporter makes all reporting information accessible from any Internet enabled computer. Managers on-the-go benefit from this flexibility and portability with the capability to view, print, export, or email reports from the office, home, or while traveling.