Features of TASKE Reporter

Historical Reports
  • Over 150 report templates focused on call activity and forecasts using historical data
  • Enhance customer service and maintain service level targets
  • Report by day, week, month or year

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Call Flow Visualizer
  • Cradle-to-grave analysis of call flow through the call center, including hold times and transfers
  • Perform complex call record searches with ease
  • Investigate calls to improve performance

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Web-based Interface
  • Access all reports through a web-browser
  • Provides access to your contact center performance data from anywhere, anytime
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