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Features of TASKE Contact

Real-Time Monitoring
  • Keep on top of what is going on in the call center right now updated second-by-second
  • Review key performance statistics reflecting what has happened so far today
  • Track performance of your service level targets
  • Includes inbound, outbound and extension-to-extension calls

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Desktop Dashboard
  • Employees can monitor real-time conditions on their own computers
  • Empower agents to make decisions based on current call center conditions

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Replay Call Events
  • Up-to-the-second historical playback of any call, anytime
  • Determine why specific events occurred

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Historical Reports
  • Over 150 report templates focused on call activity and forecasts using historical data
  • Enhance customer service and maintain service level targets
  • Report by day, week, month or year

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DisplayCentral
  • Display customized big-picture messaging to inform and motivate the call center to meet business goals
  • Communicate real-time metrics to the entire team at once

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Web-based Interface
  • Access real-time information and all reports through a web-browser
  • Provides access to your contact center performance data from anywhere, anytime
Call Flow Visualizer
  • Cradle-to-grave analysis of call flow through the call center, including hold times and transfers
  • Perform complex call record searches with ease
  • Investigate calls to improve performance

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Call Recording
  • Record calls in real-time and listen to them later
  • Use for employee training and improving customer service

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Workforce Management
  • Integrates with innovative partner solutions for workforce management
  • Predict staffing requirements, call volumes and call handle times
  • Reduce staffing costs by having right amount of staff in every shift

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Avaya DevConnect Member
Cisco Developer Network Member
Iwatsu
Toshiba
If anyone needs a real-time monitoring and reporting tool that gives them availability to information quickly and easily, they should really consider using TASKE.