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Thank you for holding: Making the Shift from Call Management to Experience Management

Excellent service experiences build the brand loyalty needed for long-term customer relationships. A negative experience creates opportunities for competitors to lure your customers away.

This TASKE whitepaper, "Thank You for Holding: Making the Shift from Call Management to Experience Management", describes how your contact center can provide better experiences for your customers by correcting negative experiences and reinforcing—and repeating-- positive ones. Distinguish your contact center by making it an interaction center where customers know they are heard.

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