Thank you for holding: Making the Shift from Call Management to Experience Management
Excellent service experiences build the brand loyalty needed for long-term customer relationships. A negative experience creates opportunities for competitors to lure your customers away.
This TASKE whitepaper, "Thank You for Holding: Making the Shift from Call Management to Experience Management", describes how your contact center can provide better experiences for your customers by correcting negative experiences and reinforcing—and repeating-- positive ones. Distinguish your contact center by making it an interaction center where customers know they are heard.