Read the Case Study
Read the stories of other contact centers that have utilized TASKE to drive customer success.
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ClearPoint relies on TASKE reports for a clear understanding among stakeholders of queue and agent performance.
TASKE’s specialization in the manipulation of telephone system data, together with NICE’s focus on workforce management tools, gives customers such as Ferguson Enterprises access to a valuable information to optimize scheduling and agent adherence.
Seneca One prides itself on the unparalleled customer service that builds strong relationships by keeping the clients’ best interests and financial stability in mind, and TASKE is a significant part of the Seneca One solution.
With TASKE, Oticon has given their call center managers the tools they need to retrieve the data that's important to them on both an individual basis and for reporting to senior management.
With TASKE, Sanford Health has given their employees access to the information needed to improve call handling processes and customer interactions.
The flexibility of the TASKE reporting system combined with Strata CIX670 meant that the reporting could be extended to every area of the business.
Health Design Plus has a strong customer service function, and uses an Iwatsu ADIX® and TASKE Contact in their contact center to service both plan members and health care providers.