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Key Features

Replay

Go back in time

Rewind to any day and halt playback whenever unacceptable events occur. For example, you could automatically stop playback whenever a sales call ended up waiting to be answered and subsequently abandoned. The display shows you what your agents were doing at the time of the call and why they didn't get to it in time.

An invaluable training tool

Show your agents the consequences of their actions.

Show new supervisors the expectations for service levels and what situations will affect them.

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If anyone needs a real-time monitoring and reporting tool that gives them availability to information quickly and easily, they should really consider using TASKE.