Real-time capabilities TASKE Contact TASKE Reporter TASKE Essential TASKE Visualizer
Configurable web portal with second-by-second monitoring of agents, agent groups, queues and queue groups      
Real-time display of agent state information      
Real-time display of agent summary statistics      
Real-time display of queue status and key performance indicators      
Real-time display of trunk status    
Real-time display of calls waiting in queue      
Replay historical call event activity      
Configurable webSign displays selected agent and queue status information      
Definable threshold alarms on agent and queue status      
Real-time integration with workforce management solutions      
Configurable portal for monitoring employee extensions and departmental extension groups      
Real-time display of employee extension status      
Real-time display of extension summary statistics      
Large screen display of key metrics and other data    
Desktop real-time data    
Recording of incoming and outgoing calls to MP3 format  
Reporting TASKE Contact TASKE Reporter TASKE Essential TASKE Visualizer
Extension call detail reporting for all extensions  
Reporting on all extensions and trunks  
Export reports and search results
Cradle-to-grave search tool with visual call display
Reporting on internal extension-to-extension calls  
Send reports and search results to email recipients
Abandoned caller reports  
Schedule reports to print, email, or export automatically  
Reporting on all agents and queues    
ODBC interface to summary data files      
Forecast agent and trunk requirements based on historical traffic activity      
Administration TASKE Contact TASKE Reporter TASKE Essential TASKE Visualizer
Automatic database population using telephone system database configuration
Resource level security controls access to data
Integrated file maintenance functions
Source file data retention
High-performance database architecture
General TASKE Contact TASKE Reporter TASKE Essential TASKE Visualizer
Uses bi-directional CTI link to telephone system
Browser-based HTML5 application
Platform independent client applications. Supports Microsoft Windows, Mac, UNIX, LINUX, thin client environments