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Features of TASKE Visualizer

Call Flow Visualizer
  • Cradle-to-grave analysis of call flow through the call center, including hold times and transfers
  • Perform complex call record searches with ease
  • Investigate calls to improve performance

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Desktop Dashboard
  • Employees can monitor real-time conditions on their own computers
  • Empower agents to make decisions based on current call center conditions

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DisplayCentral
  • Display customized big-picture messaging to inform and motivate the call center to meet business goals
  • Communicate real-time metrics to the entire team at once

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Web-based Interface
  • Access through a web-browser
  • Provides access to your contact center performance data from anywhere, anytime
Call Recording
  • Record calls in real-time and listen to them later
  • Use for employee training and improving customer service

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