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Features of TASKE Essential

Real-Time Monitoring
  • Keep on top of what is going on in your business now updated second-by-second
  • Review key performance statistics reflecting what has happened so far today
  • See who is talking to your customers instead of their friends
  • Includes inbound, outbound and extension-to-extension calls

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Historical Reports
  • Over 100 report templates focused on extension call activity using historical data
  • Enhance customer service and maintain service level targets
  • Report by day, week, month or year

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Web-based Interface
  • Access real-time information and all reports through a web-browser
  • Provides access to your contact center performance data from anywhere, anytime
Call Flow Visualizer
  • Cradle-to-grave analysis of call flow through the call center, including hold times and transfers
  • Perform complex call record searches with ease
  • Investigate calls to improve performance

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Call Recording
  • Record calls in real-time and listen to them later
  • Use for employee training and improving customer service

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