TASKE Contact

Your real-time contact center management tool

Build your contact center on a solid foundation with TASKE Contact software, flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact software to help manage their agents, set and meet service levels, and provide vital management information on all call activity.

TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. It includes a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. Our solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs. TASKE Contact is a robust call center management software application that is easy to use and its advanced forecasting applications help contact centers continually improve their customer service.

An economical solution, TASKE Contact licensing options include both Perpetual and Subscription licenses.

Features of TASKE Contact

Real-Time Monitoring

Keep on top of what is going on in the call center right now updated second-by-second
Review key performance statistics reflecting what has happened so far today
Track performance of your service level targets
Includes inbound, outbound and extension-to-extension calls

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Desktop Dashboard

Employees can monitor real-time conditions on their own computers
Empower agents to make decisions based on current call center conditions

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Replay Events

Second-by-second historical playback of call center operations
Determine why specific events occurred

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Historical Reports

Over 150 report templates focused on call activity and forecasts using historical data
Enhance customer service and maintain service level targets
Report by day, week, month or year

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DisplayCentral

Display customized big-picture messaging to inform and motivate the call center to meet business goals
Communicate real-time metrics to the entire team at once

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Web-based Interface

Access real-time information and all reports through a web-browser
Provides access to your contact center performance data from anywhere, anytime

Call Flow Visualizer

Cradle-to-grave analysis of call flow through the call center, including hold times and transfers
Perform complex call record searches with ease
Investigate calls to improve performance

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