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TASKE Cloud

Your real-time contact center management tool

Build your contact center on a solid foundation with TASKE Cloud software, flexible contact center management software. Thousands of contact and call center supervisors around the world rely on TASKE software to help manage their agents, set and meet service levels, and provide vital management information on all customer contact activity.

TASKE Cloud helps optimize your cloud-based contact center interactions, improves operational efficiency, and ensures the highest level of customer satisfaction. No network equipment installations or long-term contracts are required.

TASKE's latest offering provides analytics for Amazon Connect contact centers. Amazon Connect enables companies to provide superior customer service at a lower cost with an easy-to-use omnichannel cloud contact center. Provide voice and chat experiences to support your customers from anywhere. Combined with TASKE analytics, you can ensure your customers receive the superior customer service they deserve.
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Features of TASKE Cloud

Real-Time Monitoring
  • Understand what is happening in your contact center, in every channel, right now - second-by-second!
  • Search and review what has happened - for any time period.
  • Track performance against service level targets.
  • See inbound, outbound and chat interactions.

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Replay Events
  • Second-by-second historical playback of contact center activity
  • Determine why specific events occurred

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Historical Reports
  • Report on all your voice call, live chat and chat bot activity.
  • Enhance customer service and maintain service level targets for all your contact channels.
  • Report by day, week, month or year.

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Web-based Interface
  • Access real-time information and all reports through a web-browser
  • Provides access to your contact center performance data from anywhere, anytime
Contact Flow Visualizer
  • Cradle-to-grave analysis of contact flow through the call center, including hold times and transfers.
  • Perform complex contact record searches with ease.
  • Investigate contact flow paths to improve performance.
  • Filter based on sentiment of every call. *

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Contact Recording
  • Record voice calls in real-time and listen to them later
  • Review chat transcripts
  • Use for employee training and improving customer service
  • Includes redaction and sentiment analysis. *

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* Some features require Amazon Contact Lens to be enabled.

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Availability

AWS Marketplace
If anyone needs a real-time monitoring and reporting tool that gives them availability to information quickly and easily, they should really consider using TASKE.